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Pua F

My Grandfather has been here for 2 weeks and I love the staff. Patients are always moving about the facility and we have not had an issue with cleanliness. The building is a little older and rooms small but the patients themselves will say they are happy here. My Grandfather is improving daily.

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Serophina

Absolutely awful place. The staff will take stuff from one patient and use it with another, take clothes, medical equipment, you name it. They will flat out ignore other patients if they cannot eat or take their meds, and practically let them die! My father in law had 3 other patients in the co-op room next to him die, and I could tell from malnutrition or not taking meds! Disgusting conditions, and multiple times my mother in law saw cockroaches all over the room my father in law was in and the cafeteria. They also claimed that they could do stuff “better than the hospitals” and legit just hook up an IV drip when my father in law’s blood sugar was 14!! FOURTEEN! You’ve got to be joking me! Don’t get me started on what they DIDN’T do either. My mother in law is probably the only person who actually gave a damn about my father in law and kept him alive as long as she did!! She would have to come up Every. Single. Day. and do their job for them. They never helped him with his clothing changes, never helped him with his meds or food, and let her practically WORK FOR THEM FOR FREE! Disgusting place, do not bring your loved ones here. You want them to be happy, safe, and well cared for in their old age? DON’T bring them here. You all need to be actually trained…or fired.

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teri Adkisson

My Mother-in-law has been in this facility since April 2024. We are so happy with the care she has received. From rehabilitation therapy to room assigment changes, insurance issues. every single concern we have had has been addressed immediately. If shes not feeling well, labs are ordered stat...chest xrays...whatever is needed. They have a special meal on holidays for family members. She wasn't feeling up to going to the dining room today. I canceled our reservation yesterday but within a few minutes received a call from the office and they suggested we come up anyways and they would serve the meal in her room bedside! Just amazing! The food was delicious by the way! They call me with test results, health concerns, etc. We have spoke to several residents that have been in other facilities and say that this one by far is the best they have been in. We are so very thankful for Arbor Trail and would not hesitate to recommend. We appreciate every member of the staff so much! From reception to the housekeepers, activity director, CNAs and therapists. You will not find better! ❤️

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Paul Ketz

My mom was a long term resident at Arbor Trail from August 2015 until June 2023. I picked Arbor Trail after spending two days interviewing almost a dozen other facilities throughout Citrus County. She loved the staff, who took exceptionally good care of her. The facility was always clean; I noticed that rarely if ever would I smell urine or feces when walking the halls of the facility (unlike facilities I had visited in Michigan when my grandmother was in care). Arbor Trail also takes pride in their low turnover rates among the staff, which really makes a difference to the longer-term residents. Many of the same folks who worked at Arbor Trail when Mom moved in were still with the facility after her passing. They were exceptionally helpful in every aspect of her care, including the diligent management of her finances. The staff and the business office were always very trustworthy, and helpful to conserve as much of mom's money as possible.

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Carol Spalla

Excellent facility. Staff is loving and caring towards your loved one. They keep you informed and updated on the care. Facility has group activities for residents. 24/7 access. You can take your loved one out for the day. If there is any issues you can address them and they will rectify immediately.