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Suzanne MacNeil

My mother has been a resident of River Garden for several years and I often tell friends whose parents are also in long-term skilled nursing about the care and compassion she receives at RG. There's been little nursing staff turnover so the RNs, CNAs and ancillary employees know her well and know me since I visit as often as possible. And, since I live in Nashville, I visited numerous long-term care facilities in my area should there be a facility like RG that's close to home. But there isn't. No other facility comes close. There's a reason Newsweek rated RG #1 in Florida for large nursing homes on its "America's Best Nursing Homes 2026" list. I'm at ease knowing she's in an amazing facility.

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Gari Greenwald

My mother has been in long-term care at RG for 7 years. She is 103 & still fairly sharp. Everyone there gives my mother loving attention. The staff stays in constant contact with me. I am always notified whenever my mother has an issue big or small. I don’t think my mother would have lasted this long at another facility.

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Jeanne Higgins

We have been very pleased with the care our mother has received. She is in memory care. She has activities and quiet time. The food is good and the staff is friendly and attentive.

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Clare Williams

My mother moved to River Garden 3 weeks ago and we couldn’t be more pleased with the level of care she is receiving in the memory care unit. All of us, her 4 children, came from 3 different states to spend time with her over Mother’s Day weekend and without asking, River garden cleaned and reserved the gazebo over the water for us that we had shown interest in. We brought lunch and had such a nice lunch together. The weather cooperated and the site was beautiful. My mother enjoyed herself so much! River Garden, we appreciate you. From Wilma and her children 🩷🩷🩷🩷.

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Gail DeMarco

Back in September 2024, my mother broke her hip and had to go to River Garden Hebrew Home for rehab. It was a complete nightmare. On the 6th day she called me six times. Not because she was lonely. Not because her ileostomy bag was leaking again and no one would come to her room, she was lying in her own waste. I started keeping her on the phone with me until the nurse would come in and it was 30 minutes to 45 minutes every time. I asked multiple times before we chose this place if there were qualified nurses experienced in ileostomy care. They assured me that every shrift there was trained nurse on staff. That was complete B. S. Everyday she was laying in her waste and one day they changed 7 times and her skin was bleeding and raw. It’s usually changed every 3 days. Her ileostomy bag was being mishandled—over and over again. Each mistake put her at risk of infection, hospitalization, or worse. The staff either didn’t know how to care for her or didn’t care enough to do it right. Both are unacceptable.Then they ran out of supplies the first week and I had to bring my own! I personally gave the exact supply list to Joy, one of the supervisors, who was always annoyed when we would try and voice our concerns. She had the nerve to ask why all the supplies were gone. It was first because no one knew how to apply it so my husband and I even trained the staff on how to properly care for my mother. We did their job for them. And they still failed her. I didn’t write this review right away. I was so angry, so upset, that I needed time to cool down before putting my experience into words. Even after months of reflection, one thing hasn’t changed: this facility failed my mother in ways that are inexcusable. Then came the night I will never forget. 8 PM. Pouring rain. My mother calls again, panicked. River Garden had run out of critical medical supplies—the same ones I had already flagged as essential weeks before. The nurse on duty admitted there were no skin barrier rings in the supply cabinet, forcing them to apply her bag directly to raw skin, exposing her to waste. If you know anything about medical care, you know exactly how dangerous this is. If you don’t, you shouldn’t be running a senior care facility. And it gets worse. The third time my mother called, begging for help, I had had enough. I rushed to the facility. It took me 45 minutes to locate a single nurse on the second floor. Forty-five minutes. My mother was suffering, completely helpless, while I searched the building for someone—anyone—who could help her. Then I found out the real reason they didn’t have her supplies. A nurse quietly pulled me aside and told me the supplies were locked up—and no one had the key. Let that sink in. Critical medical supplies, locked away, completely inaccessible when patients needed them the most. Even worse? She was the one who encouraged my mother to call me because she knew how bad things had gotten. But she was afraid to say anything publicly because she didn’t want to get fired. This is absolutely insane. They are understaffed, disorganized, and the patients are the ones suffering because of it. Here’s the part that makes my blood boil: I personally gave the exact supply list to Joy, one of the supervisors. My husband and I even trained the staff on how to properly care for my mother. We did their job for them. And they still failed her. The result? Wound care at Baptist South. A hospital visit that should have never happened. So, I made a decision. I pulled my mother out immediately. I would post photos but they are too gruesome.