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Cynthia Gresham

Deatriss Hayes is the Concierge person for Riverside Post Acute. There are not enough adjectives to describe her effervescent personality, beautiful disposition, and kind and generous heart. She goes out of her way to assist her client here, where my father is also. She is a wonderful asset here, and I always look forward to seeing her when i vistit my dad. Thank You, and keep up the great work! ~Cynthia Gresham

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Marcelisa Denney

Lots of improvements made with staffing, the CNA ‘s working as a team. Especially Carmen who is caring and a loving person ! Their attitude makes a more pleasant atmosphere for their love ones and have confidence in the care they provide . New remodeled facility looks great!

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Rob Mansfield

My mother has been at Riverside Post Acute for about six weeks and is the first time she has been in need of physical and occupational therapy. Having visited my mom almost every day, my impression is that most of the CNAs do care and are responsive to those in their care. Turn-over I’d imagine is an on-going challenge for many skilled nursing facilities and I have experienced a balance of seasoned CNAs caring for my mom, as well as CNAs that I meet for the first time and may never see again. I feel the nursing staff is often overwhelmed, as they are doing their best to tend to the needs of each individual. The response time when we’ve needed them can be lengthy – up to an hour and a half. It isn’t a matter of the nursing staff being neglectful, I believe they have a sizeable patient load and they are doing the best they can, but it just seems they are stretched thin. Overall, I feel the nursing staff is respectful, helpful and do their best to address everyone in their care. My mom has numerous digestive challenges which requires examination of everything she eats. While there is only one food choice offered for each meal, they do have an always available bistro menu, which consists of burgers, dogs, sandwiches and soup that is available as a substitute. Tameka Gibson, who is responsible for food services, is amazing. She is always available and responsive should I need to request a meal substitute or have a question. She has been very accommodating and is always helpful in trying to provide nutrition that benefits my mom. Regarding therapy, my exposure to these services has been fairly limited, as I’m not usually there when therapy is occurring, but my interactions with therapists Holly and Kathy have been positive. I feel they are doing their best to help her restore function and strength. Because my mom isn’t able to remember or manage aspects of her care, communication to family regarding her progress and health is paramount. I believe this is an area that needs improvement at Riverside – communication. It would be helpful if there was one point of contact, a care coordinator if you will, that could provide a timely aggregate picture of her health in terms of physician/nursing, medication, therapy, dietary, insurance, and objectives of care/progress. If there is such an individual at Riverside, I’m not privy. As she continues to receive care I will update my review based on her experiences and my observations about the care she receives at Riverside Post Acute.

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Patricia Montgomery

I had a family member get discharged here from St. Vincents for PT, OT, speech therapy, and skilled nursing care. The intake was great--the admissions director Chelsea is wonderful and extremely competent. She was able to accommodate our various needs to ensure everything was set up correctly on very short notice. Speech therapy, PT, and OT were also fantastic. (Maria, Andrew, and the wonderful occupational therapist whose name escapes me! I'm so sorry!) You can really tell that all three of them sincerely care about their patients and want to work with them to hit the desired goals. They were always so positive and encouraging! Where things started to break down was with the nursing care. We would ask questions and get different answers from different people, have our concerns dismissed and downplayed, and have trouble getting nurses to help at all. We had to take our complaints to administrative staff/supervisors in order to get anything done. (Thank you Chelsea and Terry for being so accomodating!) And while the higher ups were fantastic in getting things taken care of, it shouldn't have needed to escalate that much to begin with. If you are generally healthy, this place would probably be great. It is clean and beautiful (freshly renovated!) and for the most part great. But if you need a high level of nursing care, I would be hesitant to recommend it. The inconsistency in the level of care amongst the nursing staff really undermines the hard work put in by the therapists and administration. Most of the staff really care about their patients, but there are definitely a few that felt like they were trying to just coast by doing the bare minimum. That being said, I do get the impression that the facility is working hard to get their act together. And I think once they do so this place will be incredible. Sadly, it just wasn't quite there yet, at least for the level of care we needed.

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Anthony Rodrigues

Riverside Post Acute was there for my family when we were in dire need. Thanks to the staff, mother has acclimated better than I could have imagined. I was very anxious and emotional but everyone from admitting, finance, nursing, activities and physical therapy have been beyond kind and reassuring.