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susan ahearn

My family member has lived here for many years and has mostly had great care!! There are always a few bad apples no matter where you go but I find if you communicate the problem is solved very quickly. We have had some changes for the good in caring way. Our unit manager is fully engaged and she is always available and trying her best to improve the lives and care of the patients! Our day nurse Natalie is always smiling and putting her patients first and our evening nurse Patrice runs a tight ship and again puts Her patients first. Since our new administration has come in I am very confident that my family members needs are being met.

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Edna Little

As a visitor visiting a patient the experience was great. Nurses and staff was great as well. I wanted to get something to drink from vending machine but it was for staff only. Do the facility have vending machines for visitors to use. Thank you.

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Kt T

I reached out to the director today to follow up on questions I had since we last spoke on concerns about my dad who is a resident. She left me a voicemail, I left her one on return. She says she never got the voicemail. Since I never heard back after leaving my voicemail I called her today to follow up on that, and other questions I had. This led to her telling me that I don’t care about the goal of improving my dad’s health. No one who has a resident that they love deserves such an ignorant thing to say. The whole reason she left the voicemail was from a long prior meeting I had with her over concerns in regard to my dad’s health and treatment at this facility. She didn’t have the answer right away in the meeting to one of my questions and said she would look into it and follow up. That’s why she left the vcmail. This is not the first time I’ve had to meet with her over concerns in changes with him that I was worried about. I constantly check on him, take him food, arrange transportation for him to get to all dr appointments, and advocate for him whenever he has told me of any mistreatment at this facility. My dad has lost a lot of weight. The director told me that they have weekly meetings in regards to weight and the unit manager is supposed to notify me of this . My dad has been out there over 3 yrs and nobody ever called me about a weight meeting. If he refuses a meal or medication the staff has not notified me of this for over a month. Does that sound like a staff that cares about residents? If I didn’t care me and her would’ve never had any conversation at all. I’ve had multiple conversations with her on concerns for my dad. Shouldn’t have to go through that just for staff to start doing their job. It’s important for family to know these things. I don’t want anyone else to experience such unprofessional behavior so do not put your loved one here. Or you will be faced with the director telling you that you don’t care about improving their health. I got a call today from a staff member to notify me of an update for my dad. I only got that call because I had the recent meeting with the director about not being notified of things. I didn’t get That call because someone cared enough on their own.

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Gena Marie

**8.7.25** I just want to give a big shoutout to the hard work Riverwood/especially Allison, have been putting in to put our family back at ease after the experience received. One thing I can say I learned is through communication and the dedication towards love anything is achievable. Updated 8.5.25** Good morning to all. I come to Riverwood almost every Saturday to see my friend. She’s a wonderful woman …strong, resilient, peaceful, godly, and really just enjoy to be around. Just to give an update, Riverwood has called me, spoke with me, and updated me with everything in my post and on my survey reviews as I leave the facility. They have done training with their staff on due diligence on cleanliness in the rooms, turnover of the beds that are vacant, they have had a company come out and do pest control, and as for the double briefing, apparently the CNA came forward and spoke up as to what she did and took the training and information that the administrative actions did provide her with and the importance of keeping residents clean and dry with one brief accordingly. Now every time I come here, I notice a difference in the environment that she is in. She’s doing OK now. Praise Jesus! Thank you so much for your hard work!! Thank you to Jasmine and Allison most recently. I’m thankful and praising Jesus everyday for this one!!! ——————————————————— If I could put 0 stars I would but I’ll put at least one for those there who do try to do the job of the many and I mean MANY that don’t …especially the ones doing patient care like the CNAs..the backbone of the facility is completely failing!!If you have a loved one here and think they are in good hands because they are kind when you call or when you come there, you should try and pop up when they least expect it.. They cover up a lot and that’s to cover up things like double briefing or The fact that they may undermine your loved one talked down to them when you’re not around Laugh at them or ignore them say ,they do what they want When really the people that are there have diseases like dementia or Alzheimer’s and need to be communicated with compassion and heart…. if you don’t like your job You need to find somewhere else to work ——————————————————— **Update**It got worse, my loved one passed away, most likely due to their negligence . I pray God comes through. I pray for their residents that continue to be under their care. Every time I come up there….because a promise I made a promise to continue taking care of her daughter who still there …they lie,they lie …to get out of doing their jobs ..to just do their jobs, which is so simple to just take care of the people that live there that pay them to just take care of them to make sure they are clean and cared for how hard could that be? The basic needs of Maslow’s hierarchy fundamentally cannot even begin to be addressed when deception is at every corner. Have you ate? Are you clean? Are you thirsty? Are these things being done properly? Is such a simple job. They cannot do. They Cannot be trusted. I wouldn’t trust them with a 10ft pole. Here are some photos of some cockroaches of a room that they squeeze her into one night that they fabricated about a maintenance issue. All of a sudden after a lie was caught about a nurse \I recorded her doing it..the lying..and said she was a CNA because it was brought about that my friend was double briefed, and all they had to do was handle it .. she’s blind and they put her in a room that had a snack bag that was full of molded fruit and vegetables. She was blind with a snack bag if she would eat the molded food maybe it would get her sick, the bed that they gave her was full of crumbs. All of the staff was confused and didn’t know that she was moving there. It was disappointing. But forgiveness is all we can do. EAT PRAY LOVE Gena Marie

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Rebecca Matheny

This building is extremely clean. When you first walk in, you are met with an instant refreshing, clean smell which is very inviting. When I visit, the employees are helpful, they go out of their way to ask if you need assistance. The Administrator Samantha is very engaged with the residents and the employees. The business office employees Diane and Barbara are very helpful. The nurses are very sweet to their residents. Just a good hearted facility and nice nursing home. .