SHANDS JACKSONVILLE MEDICAL CENTER is a Medicare-certified nursing home located in JACKSONVILLE, FL. CMS overall rating: 4 out of 5 stars. Google rating: 2.7 out of 5 from 755 reviews. Accepts both Medicare and Medicaid.
Medicare Certified
Medicaid Certified
Ownership: Non profit - Corporation
Contact this nursing home directly for detailed information about their services, care philosophy, and team.
This nursing home is located in Duval County and serves residents in the FL area.
Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.
Comparison to industry benchmarks for nursing homes
✓ Above average
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⚠ Below average
✓ Above average (higher is better)
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✓ Below average (better) (lower is better)
My whole parental care I had a horrible experience. But when it was time to deliver I had the best two nurses. Nurse Rachel and a trainee nurse Adrianna. They provided the best care for me and comfort care for me until Dr. White came to deliver my baby. Dr. White is one of the best L&D doctors. Highly recommend her for delivering your next child, along with her two nurses on the side of her. Thank you for the best experience delivering my 2nd child.
I was getting treated here and was a patient. The nurses were alright and the room was clean and good. I had this one nurse named Peyton and she was extremely the best and took care of me and my wife. She was professional and made sure we had everything we needed. She was happy and took great care of us. We are grateful and I had a wonderful experience here thanks to her.
All I can say is the Labor and Delivery unit here is actually 10/10 amazing. Nurses Alex and Miah are 100/10 amazing ladies who genuinely care about the women there and are so super helpful and so encouraging and kept me in a postive mental state while they were there and I felt very informed on everthing happening during my labor. The anesthesiologist Lindsay is 100/10 she cares and listens and I felt no pain what so ever during my c section and she was so awesome during the whole procedure. The actual OB office sucks though. The actual hospital is bearable.
My experience was through emergency. The 3 plus hours I was there was mainly for blood tests to confirm my condition. I was taken off monitors so I could use the bathroom. My only observation is I wasn't hooked back up. Might have been my mistake by not ringing them. On a lot of these reviews I see them suggest contacting Patient Relations. I don't find that an adequate response. It needs to be the other way around, with a resolution noted on these one stars at least, in my opinion.
Urology team - doctors, anesthesiologists are experienced and professional. Support staff, very uneven. Sierra from night crew and Paulette were great. PT came by to say " hello" the next morning and then I never saw them again. So I never got a chance to walk until I was discharged - that's not right. Surgery coordinator, one in particular - T- did not return 2 phone calls. But their answering service message says they will. Nurse K ran through protocols for catheter use and acted like she was rushed- bedside manner should improve as she gains more experience. I had to ask how to use the catheter. Her assistant, intern Connor, was amazing and stayed with me by my wheelchair until I was released. I have not had luck with the urology hotline so far. Different people answer phones and give different answers. But will try to give them another chance. Healthcare in America- especially communication and follow up is very average - the equipment and toys are amazing now, and the paperwork to cover themselves is extensive, but the personal attention and follow up from a handful of these people is uneven to average. Some people were great.
Reviews from Google Places for SHANDS JACKSONVILLE MEDICAL CENTER. These are real experiences shared by families and patients.
Contact during business hours for non-urgent inquiries
This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.
For medical emergencies, call 911 first. Then contact the provider for coordination of care.