VIVO HEALTHCARE NORMANDY is a Medicare-certified nursing home located in JACKSONVILLE, FL. CMS overall rating: 4 out of 5 stars. Google rating: 2.7 out of 5 from 45 reviews. Accepts both Medicare and Medicaid.

VIVO HEALTHCARE NORMANDY

jacksonville, FLMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Limited Liability company

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

8495 NORMANDY BLVD

JACKSONVILLE, FL

Duval County

Service Area

This nursing home is located in Duval County and serves residents in the FL area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 4.0 / Industry Avg: 3.0

✓ Above average

Health Inspection RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Staffing RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

VIVO HEALTHCARE

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.33 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.33 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 76.5% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 57.1% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

2.7
45 reviews
Ray Walden

Ray Walden

This place is horrible. The facilities are nasty. The food was horrible. I had to move my mother to another facility. Employees on the night shift are loud and unprofessional. The place has a foul odor. "Bianca" was horrible to deal with. She was absolutely no help. Luckily they had an employee step up and help get my mother processed out of there. I feel sorry for the poor people that are stuck there and can't get out.

Verified Google review
Jinx Kota

Jinx Kota

Horrible facility. My grandmother had to do rehab here and there is hardly any house cleaning done. Her first day here when I went to see her I had to clean her bathroom up. The toilet was disgusting. And there was a used urine collection hat on top of the toilet. And the nurse tried to lie when I first got there the first day about " talking to my grandma" about leaving her medicine unattended on her table and not telling her what it was. Then for thanksgiving she wouldn't send her out to the hospital to take her PICC line out for the day and tried telling her they don't send out for the hospital. And then they're said they could take it out. Uhhh no you don't take a picc line out in a facility. Especially that facility. And I was on the phone with her and a random patient kept coming in the room and wouldn't t leave and no one at the nurses station answers the call bells. And she was even screaming for someone to come get him out of the room. I then tried calling up there to get them to go check on her and they let the phone just ring and then after a few time of trying to call of up there they started hanging up each time. So... Don't send you're family or recommend friends here. It's a crappy place. I ended up looking into another rehab for future purposes. I learned to do review research on these facilities now.

Verified Google review
Concerned Client

Concerned Client

Horrible customer service, questionable practices, and inappropriate interactions. Check on your loved ones if they are here. Response to the facility’s response: Considering customer service on calls is one issues, why would I subject myself to another call? But then again, I will need to speak to someone about my loved one’s missing articles of clothing.

Verified Google review
Michelle Johnson

Michelle Johnson

I think the staff at this place . Needs to be more aware on what the patients needs are. Everytime I see the staff they are all gathered up at the desk. When I’m walking down the hall the patients are hollering for someone to help them. Medical is for care of others. It’s not just a job and a pay check. This is people that need medical care. I will stay on top of this. I pray for each and everyone that’s in this place to be comfortable and have the care they need.

Verified Google review
Paula Wexler

Paula Wexler

The staff at this facility are all so kind and caring and it starts at the top! Administrator is actively involved with his residents and their family’s as well as the staff. The director of nursing and team work tirelessly to make sure everyone is well cared for. Therapy is top notch! If you or your family find yourselves needing a facility, I highly recommend touring and meeting them and seeing for yourself!

Verified Google review

Reviews from Google Places for VIVO HEALTHCARE NORMANDY. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.