VIVO HEALTHCARE NORMANDY is a Medicare-certified nursing home located in JACKSONVILLE, FL. CMS overall rating: 4 out of 5 stars. Google rating: 2.7 out of 5 from 45 reviews. Accepts both Medicare and Medicaid.
Medicare Certified
Medicaid Certified
Ownership: For profit - Limited Liability company
Contact this nursing home directly for detailed information about their services, care philosophy, and team.
This nursing home is located in Duval County and serves residents in the FL area.
Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.
Comparison to industry benchmarks for nursing homes
✓ Above average
≈ At average
⚠ Below average
VIVO HEALTHCARE
Part of a multi-facility healthcare organization
⚠ Below average (higher is better)
✓ Above average (higher is better)
⚠ Above average (lower is better)
⚠ Above average (lower is better)
This place is horrible. The facilities are nasty. The food was horrible. I had to move my mother to another facility. Employees on the night shift are loud and unprofessional. The place has a foul odor. "Bianca" was horrible to deal with. She was absolutely no help. Luckily they had an employee step up and help get my mother processed out of there. I feel sorry for the poor people that are stuck there and can't get out.
Horrible facility. My grandmother had to do rehab here and there is hardly any house cleaning done. Her first day here when I went to see her I had to clean her bathroom up. The toilet was disgusting. And there was a used urine collection hat on top of the toilet. And the nurse tried to lie when I first got there the first day about " talking to my grandma" about leaving her medicine unattended on her table and not telling her what it was. Then for thanksgiving she wouldn't send her out to the hospital to take her PICC line out for the day and tried telling her they don't send out for the hospital. And then they're said they could take it out. Uhhh no you don't take a picc line out in a facility. Especially that facility. And I was on the phone with her and a random patient kept coming in the room and wouldn't t leave and no one at the nurses station answers the call bells. And she was even screaming for someone to come get him out of the room. I then tried calling up there to get them to go check on her and they let the phone just ring and then after a few time of trying to call of up there they started hanging up each time. So... Don't send you're family or recommend friends here. It's a crappy place. I ended up looking into another rehab for future purposes. I learned to do review research on these facilities now.
Horrible customer service, questionable practices, and inappropriate interactions. Check on your loved ones if they are here. Response to the facility’s response: Considering customer service on calls is one issues, why would I subject myself to another call? But then again, I will need to speak to someone about my loved one’s missing articles of clothing.
I think the staff at this place . Needs to be more aware on what the patients needs are. Everytime I see the staff they are all gathered up at the desk. When I’m walking down the hall the patients are hollering for someone to help them. Medical is for care of others. It’s not just a job and a pay check. This is people that need medical care. I will stay on top of this. I pray for each and everyone that’s in this place to be comfortable and have the care they need.
The staff at this facility are all so kind and caring and it starts at the top! Administrator is actively involved with his residents and their family’s as well as the staff. The director of nursing and team work tirelessly to make sure everyone is well cared for. Therapy is top notch! If you or your family find yourselves needing a facility, I highly recommend touring and meeting them and seeing for yourself!
Reviews from Google Places for VIVO HEALTHCARE NORMANDY. These are real experiences shared by families and patients.
Contact during business hours for non-urgent inquiries
This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.
For medical emergencies, call 911 first. Then contact the provider for coordination of care.