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Karen Taylor

To Whom It May Concern, I would like to take a moment to recognize the outstanding, personable, and compassionate service provided at Luxe Nursing. Each time I visit, I am impressed by the professionalism and genuine care shown by your team. I want to extend special appreciation to Karena and Mattie, who consistently go above and beyond in their roles. Their warm personalities, patience, and dedication make a tremendous difference in the comfort and well-being of those they care for. They are truly fantastic individuals, and their positive attitudes reflect the high standards of Luxe Nursing. I would also like to acknowledge the front service staff, who are always welcoming, helpful, and attentive. Their kindness the moment you walk in sets the tone for the entire visit, and they contribute greatly to the overall positive experience. Please extend my sincere gratitude to your entire team. Your staff’s hard work and compassion deserve to be recognized. Sincerely, Karen Taylor

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Charles Rodney Scheffler

I have been a patient here for 6 months and probably will be here for another 6 months. My A/C works maybe 1/3 of the time. Every time I get the same response, "there are 16 units in my circuit, if one of the other 15 put the heat on, it will affect my a/c". But they don't fix it! I haven't had a/c for the last 5 days! Most of the staff here are ok, but they're all exhausted and overworked because of under staffing! The patients are the victims! I've waited over an hour for a staff member to answer my light a few times. Average wait time is about 20-30 minutes! What if someone is choking or having a heartattack? They wouldn't even survive! There's about 35 patients on my floor and they sometimes have only 2 cna's! And I've seen the nurses have the whole floor with only 1 nurse. They can't keep staff here because it's well known they don't even give raises here, never! They will call people in, but send them home on scheduled days so they don't have to pay for the overtime. Also, they will not order needed supplies, again, the patients suffer. Now, no one will answer their phone's and only xome in on scheduled days. I've also seen it with the proper staffing, 4 cna's and 3 nurses, but only when they know the state will be conducting an inspection! The was a glorious time here! But short lived. I have called the department of state a couple of times. I've only done this for my care and the other patients that need more assistance.

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bo mclaughlin

The nurses and AIDS are fabulous. The loving care they give my wife is greatly appreciated! from the time you greeted at the front desk, there’s nothing but smiley faces and congenial conversations. The nurses and aid on the second floor treat her like family. The room was always clean iandthe facility has the essence of a nice hotel.

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Stephanie w

Eddie in accounting is very efficient and follows through with what he said he will do. I had a credit of over $5000that should be put towards her dental and hearing. Is going to fix the accounting issues. On the other hand, Hector was supposed to print me her physical therapy records and I gave him a week as he asked. He said come in Friday. He was not there nor any records. This is not the first request. Nursing is so much better but they forgetting to put down her trapeze. It is always up when I visit. Thanks for listening

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Monique Williams

My mom was here for about a month and it was always very clean and no smells. The nursing staff was great especially Jennifer the head nurse, made us feel so welcomed and comfortable with leaving my mom there. She answered every question and covered every issue, or concern we may have not even thought of. Jennifer is a jewel!!!