J

José ramirez

My mother was at this facility and this place is absolutely unacceptable. The lack of care and professionalism is shocking. CNAs are constantly on their phones instead of attending to residents, and nurses sit at the nurses’ station on their phones as well. On top of that, CNAs and nurses loudly scream-talk in the hallways, which is extremely rude, disruptive, and completely disrespectful to residents who deserve peace and dignity. The floors are filthy and can take up to three days to get cleaned, which is disgusting for a skilled nursing facility. Basic needs are not met ice water is not passed out every shift, and residents are left waiting for simple things they should automatically receive. Many of the CNAs are rude and show no compassion whatsoever toward residents. What makes this even worse is that administration puts on a fake “kind and caring” act when families or visitors are around. In reality, she is fully aware of these issues and choose to ignore them, and that attitude clearly trickles down to staff. The food is terrible and clearly not a priority. The only positive thing I can say is that there are two nurses who work weekends who are amazing, but they are the rare exception. I would not recommend this place to anyone. If you care about your loved one’s dignity, comfort, and quality of care, look elsewhere.

M

Michael Heath

I would just like to thank everybody here all the staff is so pleasant and caring taking great care of my mom

A

Alex Studio

Lakeplacid Health from the time you walk in and greeted by Casey the receptionist you feel welcome and from Vicki and Michelle and Angie up front they all say hello .Then you have amazing Adminstrator up front that greets you.The lobby is very pretty.Then we talk about the nursing and cna staff they all work very hard and it shows the patients are happy and well taken care of.Tess and Maria and Laquita are some and Norberto and Martha and many other cna there are really good taking care of the psitents.The Director of Nursing Christina,works very hard and she has a great team.Then there's Reggie and his team in housekeeping the building is very clean and smells amazing the decor inside and even outside is very nice. Then there Theresa and her team in the kitchen they are awesome and the food looks and smells delicious .There are many other employees that are Rockstars they make lakeplacid run great.I would highly recommend this place I would have no problem putting my mother there one day .Great job Lakeplacid keep up the great work.

O

Orestes Rivero

The best attention from nurses therapy. The room was in great condition I enjoyed my stayed there. And I received the best therapy. Everyone is amazing there if I could give more stars I would. 🌟 🌟 🌟

J

Jenny Guldin (Crochet is the Way)

My dad has been in urine-soaked sheets overnight because they can't figure out why his catheter is leaking. The toilet in his room has been broken for 3 days. The food is inedible. Garbage stays on the floor. It was nine days of him asking EVERY DAY before somebody finally gave him a bed bath. Some of the staff seem to be doing their best and understand the problems with the facility. Those who don't seem to be doing their best act like this is the standard for care. They have repeatedly claimed that my dad refused his meds when he already took them. That seems really dangerous to get wrong. Also, cockroaches.