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Ellen Yorio

DO NOT PUT YOUR LOVED ONES IN THEIS SNF. IF YOU DO, THEY WILL MOST CERTAINLY DIE WITHIN A COUPLE OF WEEKS. AND DONT ASK FOR ANY DOCUMENTATION OF A SERIOUS FALL, OR NEGLECT/POSSIBLE ELDER ABUSE BECAUSE YOU GET WORD SALAD NOT DOCUMENTATION OF SERVICES OR LACK OF AS LEGALLY REQUIRED BY STATE. THIS PLACE NEEDS SHUT DOWN!!! TOUR and pay notice to the treatment of the functional patients. Count how many staffers are standing at the nurses station as you pass then return. They don’t care or think someone with training and education just might be in the facility. DO NOT SELECT THIS FACILITY UNLESS YOU WANT YOUR BELOVED TO DIE MYSTERIOUSLY. Pictures one day then the very next day covered in bruises and bandages. She spoke the day before in her wheelchair the next she couldn’t do anything but moan and flinch if you touched her. WHEN ADKED WHAT HAPPENED, crickets. This is criminal. Horrible care. I worked in the industry and they have no idea how to care for elderly. ACHA and OMSBUDSMAN for anyone that needs to get help.

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Sonia Hussain

I had a wonderful experience with Highlands Lake Center! The staff is exceptionally caring, attentive, and professional, always putting the residents' needs first. The facility is clean, comfortable, and well-maintained, creating a warm and welcoming environment. My loved one has received excellent care, and I truly appreciate the compassionate approach of everyone there. Thank you Ellis, the administrator for his great leadership!

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Carla Turner-Hahn

My husband and I had a disturbing & disappointing experience with this facility. He was fresh out of the hospital with a 1st-time cardiac condition brought on by pneumonia, and was discharged there for physical therapy and medication therapy to rebuild his strength. This facility did not even obtain his important medications within the 3 days that it took me to have him immediately discharged for home health. The food quality was very poor and cheap and not healthy. The patient population was improperly mixed such that he was thrown into a room with a seriously mentally disturbed patient who talked and yelled 24/7 so that my husband could not get any rest at all. Further, every time I went to the wing he was in to visit him, male patients were loudly cat-calling and jeering at me. There was absolutely no modicum of control or empowerment for the staff, and management was incompetent and dodged calls and responsibility. There was also a foul smell in the halls and rooms in that wing. I would neither recommend nor use this facility ever again, and I believe they should be investigated by the State of Florida.

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S S

Do not put any one you care about here. My dad was obviously in distress and no one seemed to see the urgency. We ultimately made them call 911 and the hospital told us how we not. My dad would probably have died. The nurse at this place continued to tell us there was nothing wrong with my dad when he was coughing, having trouble breathing and running a fever, all of which she denied. This was our last choice to put him however, due to his insurance company, this was one of the few places in Lakeland that they allowed him to go. I assure you, we will do anything we can to let others know how bad this facility is.

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T Web

Nicest rehab I have found. People are empathetic to every individual. They actually read the chart from the past. Thanks for the warm welcome. Sincerely, Tamara Weber Just had a wonderful Thanksgiving Dinner at the highlands Lake Center. It was Lovely.... Im looking forward to Christmas. Thank You Everyone. Tamara Weber