N

Nancy Wells

I wouldn't give this place any stars. Please if you send your loves one here go check on them. Nobody cares about nobody. The building is old and need some serious upgrades. Please do your research before picking this place. Pull my family member out!!! Beware!!!

J

Jason Underwood

This is the worst place to send a loved one. I have been here for 5 days (since Friday) and it's been nothing but chaos since I arrived. I came for iv antibiotics and spent the first 2 days waiting on them to come from the pharmacy along with my pain meds. I was told they only order meds from Tampa or Orlando. So they finally got them on Sunday. Now here it is on Tuesday, 2 days later and they are out of my meds again. How, why? It makes no sense. The CNA's don't answer the call lights, sat here for over 40 minutes multiple times with my call light on (good thing I wasn't dying). The nurses are so understaffed it takes over an hour to get any help from them. I had to call the operator and ask for my nurse because nobody would answer my call light. The nurse last night was new (her first day ever in this field) and they threw all these patients on her with no help or guidance. She had no idea how to hang iv meds, she cant draw blood from a port, she was so nervous she was shaking trying to flush my iv. The food here is terrible. I lost over 10 lbs in 5 days. They feed you enough for my 5 year old. The cleaning people left wet towels on the floor for days that the nurses used to clean up iv fluids that drained onto the floor. I walked in the bathroom and saw 2 roaches on the floor that ran into the wall when I walked in. The toilet in the bathroom leaks.

F

Fabien Arnell

This facility had been moving in the right direction, and then they started slipping in major ways. Broken furniture that isn't fixed or replaced unless complained about repeatedly, for example. The biggest problem is missing personal items. My father's glasses, which is pretty major. Missing articles of clothing even though every single item is labelled with his name, he has enough clothes that I should not walk in on any given day and find him wearing none because they are stolen or strewn around the hospital. Inconsistent hygiene maintenance for the patients, most of whom are unable to take care of themselves. Also, a permanent on-site nurse practitioner that was to administer a particular treatment for a condition and then never did it, and didn't communicate it to anyone else. Communication between management and staff is poor and even when pressed, simple but mandatory advisories are overlooked or simply ignored. Family should be notified every single time their relative falls no matter what, and medication changes should be advised BEFORE implemented, not at the end of a 14-day prescription. These are serious violations that could have legal ramifications. It's a real shame because the CNAs and nurses truly care for the patients and they show it every day, but they are very understaffed and they cant be as effective as they want to be. The only reason I gave two stars is because of the CNAs and nurses because management and the owners haven't earned more than one.

G

Gary Whittle

I came to Brentwood from the hospital for rehab and to gain strength in my arms and legs. The therapy team exceeded in helping me meet my goals while at the facility. My nurse Steve was awesome, I enjoyed Cassandra in the activities dept. My Social Worker was very kind, and respectful explaining my discharge home. My CNA Karen was the best CNA I had at facility. I truly had a great experience. Thank you to all of the staff that try to do a great job! Thank you Mr. Gary Whittle

J

John Rigo

Facility lacks quite a bit in nursing and CNA staff. Some are good kind respectful treat the patient with dignity understanding and compassion but the other ones terrible should not be working there constant problems instead of helping the patients they argue with them and most of the patients unfortunately don’t know what’s going on. They’re in another world or drugged up. This is not a place you wanna have your folks at or your loved ones that looking at the overall perspective, there needs to be lots of changes there starting with the top all the way to the bottom a total overall, it’s very important that they realize they are there for their patients and not for their themselves And regarding the staff there they’re constantly changing CNA’s are here today gone tomorrow I’ve ever seen here today gone tomorrow not a good good situation there for the patience