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Brett Buchanan

The place has diapers on the floor with poop in it .poop on the bed that was I was placed on. They left me in my diaper that was soiled in for more than 7 hours. They would not answer the call button. There was smears all over the walls. I do not know what they were. There's poop all over the bed rails. I would not recommend this place to their friends or family or to anybody on this planet. This place needs to be shut down. It's very nasty. Unsanitary

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Kristi Lynn

My brother was left to die in this place!!! He was only 50! They do not care about you or your needs or helping you get better WHATSOEVER!! He was transferred to this disgusting place from the hospital after a tbi and was getting better, once he got here they put him BACK ON A FEEDING TUBE, NEVER TOOK HIM OUT OF THE BED, and let him whither away!!! Even after numerous back and forth emails and phone calls to the head of the nursing home, they DID NOTHING!!! DO NOT SEND ANYBODY YOU CARE ABOUT TO THIS DISGUSTING DEATHTRAP

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Tina Priester

If I could give this place NEGATIVE STARS I would! My son has been there a few weeks and is now THANKFULLY in the hospital as he is near sepsis because of their neglect. Oh he also has a fungal infection on his side as well. Also, his red blood cell count is 4 times what is normal. He was terrified the entire time he was there. People coming into his room at all hours day/night that weren't his roommate. Being left for hours in his feces because he is paralyzed recently and doesn't know how to use a toilet yet. I was on the phone with him and they brought him in dinner and it was a nasty brown salad. Meaning the lettuce was not good. The tube coming out of his pancreas is so infected and wasn't properly taken care of. He told them repeatedly for over 2 weeks that the discharge wasn't normal and kept asking to go to the hospital. They said it wasn't deemed necessary. He took a picture and sent it to his wife and she immediately called the facility and demanded to speak to the doctor. He told her it was recently flushed. She read him the riot act and said why did I just see a picture that was just taken and it was puss and very dirty. He was transferred to a hospital that evening. Also health department was there this week & he had rat traps put into his room as he had rats in his room. Some (not all) of the nurses were saying some really negative and nasty things to and within earshot of him. They didn't have the facilities to properly take care of him, but still accepted him and then neglected him. Said they didn't have cathetors so they put him in diapers. I spoke to the head nurse and he said oh no we have them and he is being given them. LIES! We sent him some because he didn't have them. If you care about your loved one...DO NOT LET THEM GO HERE!! It is NOT safe! He 1st roommate told him horror stories and we hoped he was blowing things out of proportion. To our horror he was NOT. This place needs SERIOUS overhaul of management and staff.

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Pidji1beatz

My mother was transferred from the trauma center soon after I’ve realized I made a huge mistake by sending my mother to this place. The appearance on the outside is a turn off. Inside smell pretty bad and gives you the feeling that your family has been place on a death sentence . Call light has not been working for four straight days. Roaches crawling everywhere in the room as well as bedbugs. seeing like every room has disabled call lights for the simple fact they don’t want to be bothered by the patients/residents. The elevators make weird noise and a burning smells, trashed up and very dirty. The maintenance supervisor caught an attitude with my daughter because she was asking why taking so long to fix the call light. The director of nursing and I had multiple conversations where my mom safety and well being was compromised on every level that you can imagine. I write this review because I don’t want what happened to mom happens to anybody else. Please make sure you research and make an inspection trip to place before you bring your family member there.

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Jim Duncan

I had concerns after reading the other reviews, but I now have a family member at Cross Garden and they are taking good care of him. I have visited several times. The staff are caring, compassionate, and professional, and there are a lot of them considering the size of this nursing home. To me that is the most important thing. I have been in several other nursing homes and many have a disregard for the patient. Not the case here. Now the rooms are a bit funky with old furniture, falling apart in some cases, but the patients are being cared for. Whomever owns the place could greatly improve the ambiance by buying some new furniture, painting the walls a cheerier color (dark green is a bit depressing), and by making some small upgrades. But as I said, the attitudes of the staff are the most important thing to me. Regarding comments by other posters: the screaming that happens here is from Alzheimer's patients, not from abuse. One woman in particular screams often and is shrill, but that is something you have to expect if you choose a nursing home that takes patients with Alzheimer's disease or extreme dementia. It is to the staffs credit that they don't drug the patients to keep them quiet. When patients are in their rooms with the door closed you don't notice it. Mostly a problem in the common areas if you are on the dementia floor.