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Ashbi O

The staff at Jackson Gardens is amazing. From the nurses to the support staff, everyone treats residents with dignity and kindness. Communication with families is clear and consistent. Any questions or concerns were addressed promptly.

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alexander Zamora

If you don't mind visiting your parents and finding them on the floor but naked more than once and your the one that finds them meanimg they've been there who knows how long then this is the place for you. If you try to call and check on your loved ones from 7-10 good luck they don't pick up and if you get lucky enough to get transferred to the wrong floor, then you get to argue with someone that either speaks Spanish or Haitian that doesn't know anything nor how to transfer a call requesting you hang up and try again. It's a mess and only gets worse with every visit.....I wish I could post.my pics on here but I will on Instagram for all to see. Notice how they only respond to the fake patient bots giving them thanks. I pledge you go visit this place and see for yourself. This must have been an old jail at some point.

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SPECIAL PROJECTS

My experience with your facility can only be described as a skid row house of horrors. I was there for over 5 hours without access to a urinal. Your staff came in and turned me over like a piece of meat to check for bedsores, yet they couldn't respond to the call button during that entire time. You confiscated medications that Jackson Memorial Hospital had given me—medications worth hundreds of dollars—and then denied ever receiving them. You never returned them. When my attorney friend arrived and inquired about the urinal that couldn't be located for over 5 hours, you suddenly suggested there was a "basic incompatibility" between me and the facility. After some discussion, I was placed in my attorney's car and left. Throughout my stay, most of your employees acted as though they couldn't understand English—except when they needed something from me. Otherwise, they ignored me completely and pretended to have no understanding of the language. Your television system was inadequate, lacking most channels. I don't even know if it's a legitimate cable system or something pirated. The bed was uncomfortable and at least a foot too short, leaving my feet hanging over the edge. Of course, you did nothing to address this. You claimed I needed rehab, but I don't believe you're capable of rehabilitating anyone. You had Hoyer lifts and other equipment available but refused to use them to help me access the bathroom. The facility itself resembled a warehouse for abandoned people. Residents were parked in wheelchairs throughout the corridors indiscriminately. Many had towels draped over their heads, seemingly trying to block out the overwhelming noise and chaos. It was like being in one of those Los Angeles areas where homeless people are dumped and forgotten. The hallways were dirty, the noise was relentless, and I cannot fathom how anyone could be expected to recover in that environment unless they were comatose or psychotic. The staff members were the last people I would want touching me, a loved one, or anyone else requiring medical care. They were indifferent, dishonest, and cared about nothing except avoiding being bothered. What struck me most was the pervasive culture of dishonesty—from the missing medications to the language barriers that conveniently disappeared when staff wanted something, to the excuses for basic failures in care. This wasn't isolated incompetence; it was systematic neglect masked by deception. I don't know how you obtained a license in this state, but I suppose that's part of the problem with Florida politics. I strongly advise anyone considering this facility to look elsewhere for something else and stay far away from it hopefully the state will close you down at some point.

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Carolyn Gregory

Jackson Gardens STOLE everything I had there. They were to klpsck up by belongings and deliver my things to Jackson Memorial about five blocks away. Did they deliver anything? NO! They stole all my shoes, shirts, wallet, Everything I had! Jackson Gardens is the WORST. An update: Jackson Gardens is now blaming the drivers of the ambulance saying they stole everything. THAT is an absolute LIE. For four days my valvuables were safe & sound or so they. Now they are just lying the heads off saying everyone else stole my belongings. 😡

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Esther Frometa

Well it’s only been less than 24 hours and I feel right at home. The care is top notch. Definitely not the fanciest place but from the minute you walk in, the receptionist is so heartwarming. Very sweet lady. My mom is curently on the 2nd floor and the nursing supervisor has been so helpful and has given me lots of information. And I’m truly thankful. Dr Muellen was very professional and great bed side manners. The therapist Ms Stacey was helpful. Sofia the social worker. And my niece is currently there and mom is calm which is so important. Way to go Jackson Garden!