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Alain Hernandez

My mother was sent here after being really ill and bedridden for 2 weeks at Mercy Hospital. A complicated UTI that went into the bloodstream. I'd preface this that my mother is not the best patient by any means and needs a lot of patience and support because of her anxious nature. The infection left her kidneys extremely weak so she needed dialysis. They would promptly get her up at 6 bathe her and send her down to get dialysis. No warm blanket, none of her prescribed psychiatric medications to relax her, until I had to step in and make a fuss about it. They also did not follow up labs for her previous infection which turned out never fully resolved and required her to return to a hospital (this time Mount Sinai) under the pretext of a necessary blood transfusion as per rehab. The hospital found the UTI again and finally resolved after a week. When asked about discharge plans my mother and I both adamantly refused readmission to this center as she had regained substantial mobility and I honestly fear that her other medical issues would not be taken care of appropriately if she had gone back. Either way they don't look too capable as the facilities and patient rooms look dated. Her room felt like a 70s nightmare. An extremely loud oxygen machine that was driving her insane. Plus, a random loud mechanical banging coming from near the restroom that would startle us both. Other than that the nurses were nice and attentive but I can't say the therapy staff cared much at all as I witnessed her on a wheelchair just cast to the side begging for water and a warm blanket as she was cold and numerous staff members just walked by. A day after she arrived I was asked to leave a review. That felt like a red flag. A good rehab won't beg for reviews. On top of gaining mobility they would not let her go and threatened not helping us get HHA services if she left AMA. She wouldn't comply to well with PT as she felt it was a waste and she was moving about all over her room yet "she can't go"... Don't let Medicare get milked by these guys or any rehab, make sure your loved ones are actually getting good care.

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John Doe

Awesome service they look out for the patient better than a city hospital. And an awesome staff. And Milly awesome support and all in all a beautiful person inside she really has a tremendous heart when it comes to looking out for the patient.

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Gus Perry

Great center for nursing and rehabilitation. From Jackie Morris in admitting who expedited an admiral over the Thanksgiving holiday to the nursing staff and nursing assistants. This place is where you want your loved ones to recover. Special mention to Milagros Sotolongo my father’s patient advocate for the care and spirit of helping. Your input has been essential! Thank you all!

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Sammyjo McDonald

If I could Rate ZERO Star I would. I am the daughter of a patient who was admitted to Victoria Nursing & Rehabilitation Center in Miami after knee surgery. Upon arrival at 6 p.m., my mother asked for a blanket and was told “they don’t speak English here.” When she requested a walker to use the restroom, the nurse said she would have to wait until therapy the next day. She pressed the red call button for help many times, but no one came. Pain medication was not given at the scheduled time, leaving her in unnecessary discomfort. I am very concerned for the safety and well-being of other patients in this building. Additionally, management misled me by claiming my mother was present when she had already been transferred back to the hospital. This lack of honesty and neglect is unacceptable. Based on our experience, I cannot recommend this facility and believe stronger oversight is needed to protect vulnerable residents.

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Iliana Calabrese

Victoria Rehab and Nursing, a great facility for the elderly. The nurses and cna’s are caring and compassionate with the patients. These ladies and gentlemen will feed them, talk to them and make them laugh. They are constantly from room to room ensuring they are well. The positive energy from the staff is felt throughout the floor. I highly recommend this place for your loved ones.