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Alex Serrano

If I could give them a zero rating I would but in order to write a review you have to at least give them a 1 star rating...this place is a death trap waiting to happen. Please don't send your loved ones to this facility, they are under staffed and can't provide the bare necessities to the individuals who are being sent here! Sanitary issues are extreme, no clean sheets or gowns and an open water cooler in the middle of the corridor is how water is provide to everyone! they are disgusting!

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Donovan Sealy

This place is terrible... my great grandfather fell and cracked his head open this morning. The staff knew he was a dementia patient but the facility is understaffed, and their communication is from the stone age. They don't chart or communicate with the aids or nurses. Even if my grandfather could remember to use the call button for help, nobody responds. They don't even have a sanitary way to provide clean water or ice to their patients. They have a cooler with ice that sits in the hall for everyone to put their hands in, no lids for cups. Its no wonder my great grandfather was dehydrated upon arrival to the ER. To make matters worse the administration had no accountability for their negligence. Whatever you do don't send your family here if you love them! NCH hospital is responsible too!!! Our Healthcare system is failing!!!!!!

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Martha aguilar

This place is very understaffed. A few staff that are here discrimate and neglect residents. There is about 4 CNAs out of the whole staffing that are great to me and considérate of my needs. In the past i always had a dificulte time receiving my colostomy supplies. About a month or so ago i requested supplies and a new lady knocked on my door with everything i needed. She introduced herself as Elva and let me know she handles all nurse supplies i can contact her anytime for anything i need. Something simple as a cup for my coffee. She make sure i have my colostomy supplies each week and will continué to come to my room to check on me. I feel shes a great and súper sweet, always with a smile. Even when shes working with the carts of boxes in the halls, i see shes by herself struggling doing it all alone but never heard her complain. Never heard or seen another employee jump in and help. She does it all alone plus helping other residents that are constantly asking her for things they need that cnas don’t do.

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Mr/Mrs BRAVE

If I could give Naples Health and Rehab zero stars, I would. My mother was a resident here for nearly seven years, and what she endured was nothing short of heartbreaking. While a few staff members genuinely cared, the overall standard of care was disgraceful — and I firmly believe the neglect at this facility ultimately contributed to my mother’s passing. Over the years, this place has gone through multiple ownership and management changes, yet the same problems have persisted: dirty and unsanitary conditions, rude or indifferent staff, and a total lack of accountability. The building constantly smells of urine and feces, flies are everywhere, and the overall environment feels depressing and unsafe. My mother was completely bedridden, unable to move her arms or legs, and relied on a feeding tube. Despite her condition, she was often left lying in her own waste for hours. I would visit to find her dehydrated, with her feeding tube alarm blaring and no staff around. I had to beg for basic care. Staff frequently ignored requests to help her sit up or reposition, leading to painful bedsores — and at one point, I was even told it was “too difficult” to move her because she was heavy. The final and most devastating event occurred on **Sunday, October 26th, 2025**. I received a call from a CNA or nurse at Naples Health and Rehab saying my mother was **unresponsive**. Instead of calling 911 immediately — as they always had done in the past — the staff member said he was calling to get my **permission** before contacting paramedics. This delay was completely unacceptable and medically irresponsible. Less than 24 hours later, my mother passed away. I have no doubt that this hesitation cost her precious time and may have cost her life. This facility’s negligence, poor training, and disregard for patient safety are beyond words. Naples Health and Rehab has failed my mother and my family on every level — from cleanliness and compassion to basic emergency response. To make matters worse, NO ONE from their administration team called to offer their condolences. The admin staff are heartless, negligent, and incompetent. To anyone considering this facility for a loved one: **Please don’t.** Look elsewhere. No one deserves to be treated this way.

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Mary Ward

The staff is very kind and considerate. OT and PT were helpful with all our needs and committed to their work. Food was satisfying with many options for lunch and dinner. They were very receptive to the equipment I asked to have in the room such as lounge chair and bars for the bed. The aides were friendly and kept the bed changed and my husband clean and comfortable.