C

Carol Whiting

Terrible, I arrived yesterday afternoon from the hospital for rehab at 4 PM. I was checked in and put in a room alone. I sat in there for close to two hours and didn’t see it so until I finally asked for a glass of water. I also asked for a walker or a wheelchair as a time since I had a fall, and I am unable to walk on my own. I was told it’s not available until therapy authorizes it today. The only method of utilizing the facilities would be a bedpan. I was invited to meet the Silletti was for rehab, as well as skilled patient care is obvious that that is not the case. My bedroom Neighbor kept me awake most of the night with her ravings. I am leaving as soon as I can and I am never coming back.

L

Leah Farah

If you value patient rights, dignity, or basic human decency, avoid this facility. My mother was admitted here for stroke rehabilitation, and despite being fully mentally competent, mobile, and medically stable, she was subjected to manipulation and intimidation when she tried to leave. In 11 days, she received a grand total of five hours of physical therapy — and yet the facility pushed to keep her longer simply because her insurance approved more days. When she expressed that she was more comfortable at home and wanted to be discharged, staff became hostile and coercive. Most disturbing of all, they threatened my brother with “arrest” for simply coming to pick her up — a completely baseless, unethical, and inappropriate attempt to scare our family into compliance. A rehab facility has no legal authority to detain a competent adult or to threaten family members who support a patient’s decision. Their behavior was not only unprofessional, but dangerously close to patient rights violations and false imprisonment. The fact that they used fear tactics instead of quality care or honest communication tells you everything you need to know. I am on my way to pick up my mother, and I dare them to threaten me with the police. My mother will leave safely, willingly, and competently — despite the facility’s efforts to intimidate her. The care was minimal, the communication was poor, and the staff’s behavior was unacceptable. Families deserve transparency, respect, and real rehabilitation — not manipulation. I would not recommend this facility to anyone.

S

Stephanie Clark

My mother was sent here for palliative hospice care during emergency respite. We pulled her out in less than 24 hours. Mom was left UNATTENDED from her arrival, between 7 - 8 PM, until our hospice sent on-call nurse arrived for a welfare check, at 11:30 PM. Assessment included elevated blood pressure, anxiety and respiratory distress. She had been given NONE of the medication in her chart, now required within 2 hours to prevent further suffering. The rehab claimed that her meds were supposed to have come with her and that no order would be filled (as I have been told by multiple sources present on my mother's behalf). Since I am out of state, I asked a trusted friend to bring Mom her medication. The staff would not let her leave it due to being in the daily sorters they had been distributed into prior to the emergency respite order. Our friend assisted her with that evening's doses and left with the medication she brought. Inquiries made of the staff on duty about orders for my mothers medications were met with conflicting and unclear information. One nurse had Mom's FULL med list and orders and indicated that they were being filled, while the nurse "behind her" in the station stated "Absolutely not." I DO understand and respect why presorted medications were not permitted to be left. Instead, we should have been able to obtain determination IF or WHEN Beachside would fill her order. There was 100% INABILITY TO REACH ANY STAFF MEMBER INSIDE OR OUTSIDE OF BUSINESS HOURS. From the time of her transport from home, even hospice staff was unable to directly contact ANY staff member. When the ONLY PUBLISHED phone was answered and I requested to speak with the nurse tending to my mother, I was transferred into a corporate voice mail retrieval service. I contacted our hospice provider and requested another visit to my mother in this facility. Mom's hospice nurse arrived and called me at 12:30 PM, sharing in my distress and concern over my mother's condition and lack of care. My cachexic mother (EXTREMELY MALNOURISHED, AROUND 80 POUNDS, symptomatic of her current condition) had NOT been offered ANYTHING MORE THAN WATER AND MORNING MEDS. NO BREAKFAST or FOOD. She was in respiratory distress with only her O2 and a rescue inhaler that was left with her overnight. Her blood pressure was elevated and anxiety was disturbingly high. MY MOTHER expressed to me that she was left to wait for assistance to the toilet FOR OVER AN HOUR. (She is a fall risk and being treated for a UTI - ALREADY IN POOR AND DECLINING HEALTH.) Still, Beachside Rehab was unresponsive and unclear in the minimal response (only to the hospice nurse - NEVER TO ME) to providing clear explanation of what THEY would or would not provide, in spite of the ORDERS FROM HOSPICE. Urgent need messages were sent to our hospice case manager expressing our concerns and requesting additional direction. This nurse had to leave Mom until another of our hospice nurses would be back in the afternoon for follow up. The next nurse contacted me immediately. She requested my personal knowledge and experience since this had begun. I learned that mine, Mom's and our (multiple) hospice nurses' accounts were in alignment and matched the current nurse's observations while the rehab account appeared nearly completely contradictory to the real time observations. We were offered 2 options to choose from: 1. Hospice nurses 3 times daily for monitoring, confirm meds administered, care needs met while staying at Beachside; or 2. Bring Mom home by non-emergency medical transport. Needless to say, we had already chosen option 2 even before it was fully vocalized. The impact of this experience is painful and it is yet to be determined if it is recoverable to her condition 48 hours prior to this review. My recommendation is to stay far away. FAR FAR AWAY

S

Sarah Cleveland

Overall I am not impressed. My mom is there. There's been no information given to me in any way, regarding her health or care. I have called and asked for whoever is in charge and wind up getting a nurse. If I call after hours the phone either just rings or the person who answers has no idea how to transfer a call. There seems to be little to no communication between staff, or the residents who are there. Since I'm out of state, it's very frustrating to not have anyone contact me at all. She's been there well over a month. And I have no idea what's going on with her. Based on that alone, I'd never recommend this place. My mom hates it as well. Idk for what all reasons, but she has told me they won't even let her go outside. I'd definitely look for other options before deciding on this place.

B

Brittany

Don’t bring your loved ones here. We brought my dad here for recovery after open heart surgery because he needed some extra rehabilitation. They didn’t give him any of his medication for two full days or get him out of bed to use the bathroom or anything. He ended up building fluid on his lungs and couldn’t breathe. Even when he told them he couldn’t breathe and his heart rate was super high all they did was give him a Xanax (which took two hours to bring) then left him in his room where he almost died. We had to force them to call an ambulance and get him back to the hospital. Now he’s having more procedures done for fluid because this place didn’t take care of him and left him sitting in a bed to rot and get worse. We also saw two other people in the hospital being sent back from getting worse here. Don’t trust them and avoid at all cost.