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Delta Burke

My Mom entered Fountain Manor pretty much a mess after months of having mix ups in medications at other facilities, hospitals, etc. Lately, I hadn't done much research on nursing homes, because honestly, I was worn out from having spent years in the nursing home fray with my Aunt and other relatives. I took a gamble and chose Fountain Manor, anticipating that my Aunt (1 year apart) would need to enter a long term facility with dialysis services. They have great reviews in the Medicare /Nursing home website, but you never know the truth until you're actually there. It took a while for my Mom, but I can say that right now, she's clear, free from a UTI, and she's the happiest I've ever seen her in 2 years, despite her specific circumstances. My Aunt who is tough as nails and has been sick for many more years, finally entered the facility not too long ago as well. I thought for sure she would have asked me to remove her from there and find another facility. However, she is also the clearest of mind I have seen in 3 years (meaning free from UTI), and has told my Mom that so far, this is the best home she's been in (and she's been in quite a few in Dade and Broward counties). The staff seem to care, not only for the job they're supposed to do, but for the emotional well being of the patients. Obviously every place has bad employees, but for the most part, they have a good handle on the pamper change schedule (both my Mom and Aunt are bedridden), so important, the medication schedule, the meals, etc. I work day and night, so it's very comforting to know that they are in good hands and that I don't have to worry about whether my poor Mom is eating, because it's difficult for her to hold utensils in her shaky hands. They encourage her to try to get out of bed, even if she really can't, same with my Aunt. All in all, and knock on wood, this was a good choice. Thank you Fountain Manor.

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Leniel Trinidad

My grandmother is a patient at this facility, and while nothing is ever perfect, I truly appreciate the care she receives here. The nursing staff and management consistently go above and beyond. I usually visit around lunchtime and spend time with her at Maria’s Café, where they play music, serve meals, and create such a warm and joyful atmosphere. There’s a manager I believe her name is Betty,she’s petite but has the biggest heart. She even dances with the residents, which says a lot about how much she genuinely cares. This may not be a perfect place, but my grandmother is treated with love, respect, and dignity, and that means everything to our family. Keep up the great work. 10/10.

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Arlene Rodriguez

My husband was bought to this facility after 9 days of hospitalization. My husband is in his 30’s and has ALS. Although he cannot do much on his own anymore, he is still oriented and knows what is happening to him and around him. With that being said, my husband was mistreated AND neglected by staff at this facility. After being in the facility for only 12 hours, I had to pull him out. He was transfered from the hospital at 7pm on a Friday night. He arrived and told staff he needed to use the bathroom. When I arrived at the facility 15 minutes after him and I got to his room, he had urinated on himself. After telling multiple staff that the CNA was needed, she made an appearance 1 and a half hours later. She did not assist me in taking my husband to the bathroom nor did she assist on placing him on a camol for him to use the bathroom or to bathe him. Her only solution was to change the bedsheets and put a diaper on him to which my husband told her that he did not need because he’s not incontinent. When I asked a NURSE (tan with strawberry blonde hair) for towels, she went into another patients room and grabbed towels from their bathroom rather than grabbing clean linen from a closet. They had shift change around 11pm, I told the new CNA that came in that my husband needs assistance to use a bedside urinal at night and to be adjusted in bed at night and that he cannot use his hands to use a “nurse call button”. They proceeded to ignore my husband the whole night, he urinated himself multiple time and called me via Siri the whole night to tell me what was happening for me to then call the facility to have the nurse/CNA go into the room to assist him. He was also mistreated in the middle of that night by a Russian nurse who forced him into a uncomfortable position in where he could not breath properly to then bring more staff in to force him onto the bed after he tried to break free from her. The last thing that happened was that a man walked into the room to draw blood in the middle of the night, ignored my husband when he had told the man that he had urinated himself and to let the CNA know. This man proceeded to close my husbands door after drawing the blood and my husband laid in his own urine for hours until the morning staff came in at 7am. God bless the VERY FEW staff members that actually assisted me and tried to comfort my husband and I before we left. Gaby and Zoey do a good job at selling this facility but it is a PRISON! Please keep your loved ones away! P.s. I forgot to mention that his room was dirty (toilet had paper throw in with urine and bed rails had food on them) and still had the previous patents name tag on the door and personal belongings in the drawers.

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Priscilla Gomez

From the bottom of my heart, I want to share how grateful our family is for Fountain Manor Health & Rehab. This isn’t just a five-star rated facility by the state of Florida; it’s a true home where the staff genuinely cares. I know there may be some negative reviews floating around from someone who isn’t even part of this incredible team anymore, and I’m proud of the administration for making the right changes to keep this place top-notch. If you’re looking for a wonderful and caring place for your loved one, look no further than Fountain Manor. It truly is the place to be.

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Yamilet Llerena

Excellent center, very professional staff, as well as the medical and nursing team. The center has a very diverse group of activities for patients. Its director is a very professional person. Fountain offers beauty salon services to all its patients, as well as skin and hair care. An excellent place for our seniors.