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Melinda Proude

Our family had a very concerning experience at this facility. My grandmother was admitted following a hospital discharge after a fall in which she hit her head and injured her shoulder. Despite this, neither issue was evaluated or addressed for more than a week, and only after our family repeatedly raised concerns with staff. She required a two-person assist for toileting, yet staff frequently refused to help her, leaving her in soiled briefs. When assistance was provided, the treatment was often lacking in compassion and professionalism. The facility was fully aware that our family holds power of attorney and health care surrogate authority and that we planned to relocate her closer to home. Despite this, care-plan meetings were held without our involvement. Additionally, attempts were made to pressure her into signing documents and transitioning into their assisted living program, which we found deeply inappropriate. Also, we needed a copy of her ID to take to the post office to close her PO box, and the Social services director Joyce treated us like we were criminals. Finally, while she was placed in a skilled nursing unit and billed as such, the level of skilled care expected did not appear to be consistently provided. Based on our experience, I would strongly encourage families to be vigilant, ask detailed questions, and closely monitor the care of their loved ones if considering this facility, and please find somewhere else to take them.

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Giovanna

The nurses and care staff take good care of residents and their needs. I know they really make my family feel assured of the care for both my parents. My mom has been in memory care for 3 years she is well loved and a joy to them as well. We appreciate knowing she’s safe.

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KalebTheFox 123

My grandma has stayed for 2 weeks with out problems. They clean the hallways daily including the hand rails. Her room has been kept clean along with the bathroom in the room. All rooms have their own A/C and heat. Food is kinda cold but not everyday. CNA’S and nursing vary friendly and good at there jobs. Pt/Ot was amazing from not walking to walking in 13 days it’s been a pleasure coming into visit her as well. Easy to get in and good visitation. Only real complaints is they could use some new wheel chairs. Other than that 10 of 10 and thank yall so much for the help

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Janet Sterling

I am so grateful for the care my mom has received at Hawthorne. She has been here for over a year, and the staff have truly gone above and beyond to meet her needs. At home, I wasn’t able to provide the high level of care she requires since she cannot walk or feed herself, but at Hawthorne she is cared for with compassion and professionalism. Joyce, the social worker, is very involved and attentive. Any time I’ve had a concern, she has immediately set up a care plan and made sure the issue was resolved. She always follows up, which gives me so much peace of mind knowing my mom’s needs are being addressed. I visit my mom almost every day, and Natasha is always the first person I see. She takes the time to update me right away, which I deeply appreciate. My mom’s main nurse, Ashley, is wonderful—she truly cares for my mom with kindness and attention to detail. The staff here make such a difference, and I can confidently say that my mom is in good hands. I would highly recommend Hawthorne to anyone looking for a supportive, caring environment for their loved one.

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Jade

My grandmother was here last year for rehabilitation on a major back surgery. My previous review was deleted by this place (figures..) While she was at Hawthorne, her main nurse treated my grandma terribly, made her go 12+ hrs without medication, would be on her phone ignoring her, and then told her it's because she will become a drug addict... Also during the night another patient would walk into my grandma's room and stare over her in the bed & urinated on the floor. There was no watch for an obvious mental patient and they let him wander into my grandma's room which he could have harmed her. My grandmother also noted how terrible the food was and how it was barely edible or warmed up most days. The nurse only apologized because the facility made her since my grandma moved to a different center because of the terrible lack of care. The nurse used the excuse of her husband passing 2 years prior and that's why she was rude, which is not excusable in any way. I forgot her name at this point but my grandmother described her as short and dark skinned if that helps anyone identify the terrible nurse. If you cannot be visiting your family who is in the facility every day, do NOT put them here as they will be neglected and put in harms way.