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Felicia Wigfall

Vivo healthcare west orange is great, the social worker Sarah is outstanding with helping me navigate through all the paperwork that has to be done. The rooms can be updated with better beds and t.v but the staff is doing a great job of taking care of my Dad

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Paulene

Receptionist Elsa was simply amazing 🤩Went above and beyond to assist us. On the other hand, The atmosphere at the facility was not so pleasant. The place reeked of urine, plus no chairs in patient room for visitors to sit with the family member.

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Martha Toler

I was visiting a friend who had two strokes. He was on the 300 unit. When I walked into the place it looked decent and smelled nice. But when I got to the 300 unit, the smell of urine hit me hard. And it is an old deep urine smell. Like it's been there for 20 years or more. The next problem was that my friend asked me to get him a bedpan and I went to locate a nurse. Ha! Good luck with that! So when I didn't find a "nurse" I went to the front desk and told them my friend needs a bedpan. So she went to ward 300 and located a"nurse" and told me to ask her. So I told the nurse that I needed a bedpan and she said for what? For what?!!!!! He needs to poop I said. The girl went back to the front desk and the "nurse" said ok. Forty minutes went by and my friend soiled himself. I then went to get the call button to call so they could clean him up and where do you suppose I found said call button? That's right! Under the bed and out of my friends reach. I pushed the call button and it was another 20-30 minutes before they came in and changed him. Who knows how long he would have laid in his mess if I hadn't been there. My friend is supposed to be getting physical therapy but has had only one session in a five day period. His left side is weak and he cannot stand. He is left in the bed all day because they don't have enough staff and they just don't care. It's appalling! Now the rest of the place smells great but that's on the side where patients are ambulatory but in the 300 unit it's pure hell. I could keep rambling on about all that's wrong with this place but if this doesn't stop you from putting your loved one in here then you just don't care.

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Shash Guiadeen

The social worker Sarah keep us updated with great advice regarding the care of my sister. She did everything she promise to do and answer every questions asked. Also the assistant Manager is very warm tried her best to help the patient.

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Tricia F.

We are here with my grandma who needs rehab for a couple of weeks and so far this place is NOT good! Ok she is here to get stronger, as soon as she can stand on her own she can come home. We asked if someone will take her to the bathroom, she is NOT incontinent she's just to weak to stand. They said yes but then immediately put a diaper on her. This defeats the purpose of her being here to gain strength. Plus she's humiliated. Next, they share one TV (don't get me started on that in this day and age) her roommate speaks mainly Spanish and she's very hard of hearing. So the tv is LOUD and on the Spanish channel. We asked for a different room b/c it's not fair for grandma to have a TV she can't understand and she can't sleep with it so loud. And it's not fair for roommate not to be able to hear her tv. But they said no they are too full. NEXT we don't have a tray for her. We don't have a chair. It's HOT!!!!! We do not have water or even a cup. They just brought the dinner and it's STONE COLD! The fries are pretty much RAW! I'm giving her 2 days and WE ARE BREAKING HER OUT OF HERE!!! One good thing however, all the people we have met here have been very nice