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Cynthia Baxter

Looks beautiful in the common areas. But the rooms are so antiquated and nasty looking. No one ever responds to my calls. I don't even know if the push button thing is working. Im miserable in here. I came from Orange Park Medical Center from beautiful rooms to this. Not happy. Im needing rehab for a broken pelvis and want out of here. I came here to have help. At this point I had to wiggle myself out of bed and 1use a nasty walker to get to s nasty bathroom. Im actually doing all the moving myself. No help at all. Looks as though I'm going to work myself out of here on my own Dont send ur loved ones here.

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C. R. B.

Worse experience ever. My mother has dementia and I’m her care giver I needed to go to the hospital For a foot infection so under the advice of hospice social worker recommend this place. First they let people visit her that I did not authorize apparently anyone off the street can walk in a talk with a patient. Then I could not contact her for a day in a half and they said they don’t monitor dementia patients in there room and would not check on her till one finally did. She called me crying saying she can’t find her room and no one’s there to help her. She was in distress and no one saw that or helped her. I took her out early and she’s more confused now than she was before she went in. I’m considering legal action if they can’t handle dementia patients they should not accept them.

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DAN RICHARDSO N

I was visiting my brother in the facility. It was very clean and nice. I was impressed with the sitting rooms for larger families to visit at the same time. The ice cream shop was nice. They were popping corn there at the shop as well. I liked everything to include areas to go outside.

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Gini

I stayed at Life Care Center in July 2025. As a 51-year-old woman, I didn't anticipate a 19-day rehab stay. The overall experience was good. While there were a few minor issues, the nurses and CNAs were nice and attentive, nothing significant in that regard. My primary concern was the poor quality of the food; the only palatable option was the grilled cheese. Thankfully, I had family and friends who brought me meals almost daily and I feel bad for those who don't have that support. While I didn't encounter any roaches as mentioned in previous reviews, we definitely had an ant problem and they were large ones. My roommate and I killed several and one was even in my bed, which the OT lady also witnessed. We reported it and maintenance only sprayed inside the room but it didn't resolve the issue. I understand this isn't a five-star hotel but they need to improve maintenance, provide newer linens and offer better food options.

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Kenneth Ward

Life Care Center at Wells Crossing has been a true blessing for our family. From the very beginning, Allison, Amanda, and Charlene worked quickly and with such dedication to make sure our loved one was admitted smoothly. Their professionalism, kindness, and genuine compassion gave us peace of mind during a stressful time. It’s clear they love what they do, and it shows in the way they treat families. We couldn’t be more grateful for their help and care. Ken.