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mariano mergarejo

The nurse are awesome. They have been taking great care of my mom. The lead person Orieta is awesome. She is very friendly and helps everyone.

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Gayna Chapman

I would not recommend Lotus Rehab on Lake Underhill.First of all, they lost my husband. More below… My husband was worse off after a 2 week stay for rehab. It was awful and he died 2 weeks later. Lotus didn’t give him the rehab he needed. Nurse’s wouldn’t come when you hit the emergency button. You could die from a heart attack, etc. He lost all leg strength after leaving Lotus. My husband died exerting himself when trying to get in the car. If he had leg strength he wouldn’t have exerted himself. It’s taken me 4 months to write this review. I’m grieving so much. While in Lotus Rehab for stroke rehab, his hand swelled up the worse it’s ever been. I took pictures Friday night before he was being discharged on the following Monday. It was so bad that the Saturday after when I took him dialysis. They sent him to the ER. I called Lotus and had to leave message that Soug wouldn’t be returning around 3 and that he was at the ER for his hand swelling so bad. When my husband was being admitted, I left and went to Lotus and removed all his stuff. No one asked any questions. I saw his lunch tray and dinner tray sitting there. Lotus called me at 10:00 pm looking for my husband. That was when they noticed him missing…10:00pm !!! I That’s crazy! They do not watch their patients. I lost it…Do not send your loved one there. Worse experience of my life!

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Susie Findell

This is THE WORST rehab/nursing facility I have ever encountered. The staff was uncaring, limited in quantity of staffing and because of them, my husband lost a lot of weight, developed two bed sores and we were disrespected by nurses when I asked for help. They disappeared his anti-anxiety meds and the doctor had to resubmit the order, even though my husband had been taking it for a few weeks already. The terrace is a dump with rusting furniture lying around on their sides, baseboards have been missing for months and the rooms are tragically small. I had to ask the cleaning crew to clean the corners in the bathroom. And they never remembered to turn my husband to his side. I tell everyone to never send anyone they love to Lotus. Just a money-grubbing ripoff. All they want is your Medicare funds

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Laura W

The overall care here was very poor. My father actually fell and broke his femur and needed emergency surgery due to his advanced age. Not one nurse in sight and no one ever could explain how this happened. Mind you my father never had to have surgery in all of his life until arriving here. He'd be left with his soiled diaper for hours on end to the point his skin caught a rash repeatedly even after asking for someone to please come change him. He would not get assistance in eating his meals, (allegedly a nurse accused him of faking his vision issues!), he's legally blind and has lost a lot of his grip because of spinal stenosis, so holding a utensil is difficult. So his food would come and just sit there until the next meal, if family wasn't there to assist. He wasn't given baths on the alleged assigned bath days. BP was out of control on a regular basis and the nurses had no sense of urgency. He ask for water and good luck getting it. They'd say they would be right back with it and he'd never hear from them again. If it wasn't for family coming to do most of this ourselves, since they wouldn't, they would have left him to die a slow death, alone. He will NOT return to this facility after he gets discharged from the hospital, as much as we can prevent that from happening. We were told by a friend they had five family members that were there at separate times, all of which passed under their watch. Some nurses were great, but very far and few between. No thank you!! Possible legal proceedings are being sought. Never again!! Very disappointing experience.

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Valentina

I've had my grandfather at the new Lotus for 3 years. Only now have I seen so much positive change. New leadership, many new kind faces. The food is even getting better. We have more options now. It's so clean and now they got new furniture and wood floors. The staff is caring and always willing to help. They have a hard job but they take care of my grandfather with a smile. He loves when the singers come for happy hour. Thank you to team Lotus!