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hagen brown

The administrator of the building personally called me at 630pm offering to set up a FaceTime for our family member that is a patient at Pruitt currently and could not attend the funeral so she did not have to miss it. We have nothing but a great experience with all of the staff members. . The food and the portions are also great. Thank you, Lacey (cna) for taking such great care of our family member.

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Amanda C.

A family member, who has dementia, was admitted to this facility for rehabilitation following hip surgery. We live out of state, and while she was in rehab, her husband and primary caregiver passed away unexpectedly. During an already devastating and stressful time, the administrative staff, particularly the social worker assigned to her case, were among the most non-empathetic, insensitive, and uncaring healthcare professionals I have encountered, both personally and professionally. As soon as we indicated that she would require long-term care placement, the tone shifted dramatically. We were met with hostility and repeated threats that we needed to come pick her up before her Medicare coverage ended “in days.” Notably, two months later, she is still covered by Medicare. Rather than offering guidance or support, they escalated pressure and fear, making an already painful situation significantly worse than it needed to be. We were later told (confidentially by other facility staff) that the social worker involved has a history of bullying families and treating them disrespectfully. While we are knowledgeable and educated enough to navigate the system despite this behavior, we are deeply concerned for families who may not have the same ability to advocate for themselves. We have since transferred our family member to another facility, and the difference has been profound. The staff there are genuinely caring, empathetic, and collaborative, guiding us through the process with compassion and a clear focus on what is best for the patient. PruittHealth – Panama City may be adequate for short-term rehab, but if you or your loved one requires additional support or long-term care planning, proceed with caution. We were open to relocating her from the beginning; however, the approach taken by this facility was inappropriate and unnecessarily distressing.

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Lisa C.

We called and were invited to come in and look around and tour the facility. From the outside, it's beautiful. We were there right as lunch was happening. We couldn't help but notice how quiet it was. No one was talking to each other, even the staff passing food/drinks out, no laughter or conversation or music, just complete silence. We also noticed that many people did not eat their lunch. Afterwards, it seemed like some people were having trouble getting back to their rooms. There was laundry outside some of the rooms making it hard for people in wheelchairs to move around and no one offered to help them in any way. Unfortunately, on the way out, we overheard one of the ladies in the front office arguing with one of the nurses and some of the things she said to her were very rude. She didn't seem to care that we were walking by and were listening either. We felt so sorry for her and were left wondering, if you treat your valued employees like that, how do you treat the people staying there? We saw the same nurse walking to her car as we were leaving. I can only imagine she probably quit. I would have. Management should be ashamed of themselves! Alot of things happening here aligned with the reviews we have read. We do suggest reading reviews. We have also found it to be VERY helpful by also reading employee reviews. That has helped my family immensely in making the decision to hire a home health nurse and allowing whatever time my aunt has left to be spent with her dignity and to know she matters and is cared for.

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Ernest Hauk

Some staff are there because they care. Some are there for a paycheck. My PT and OT were good. Having no local doctors since I was from out of town when injured was a terrible problem. We finally were able to get a transfer approval through insurance to a facility near my doctors and home where the care was outstanding. Eileen helped with that. I was there 14 days and had 3 decent meals. The food, in general, is awful. Again, I was thankful for PT, OT, a couple of nurses, and some of the CNA's.

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Abigail

I enjoy the arts and crafts. I was so excited that a Beauty Salon is available where I can paint my nails. When my grandsons come to visit me there is a playground for them to play at. I am enjoying my time at Pruitt of Panama City Florida.