B

Bere Arrie

Looks are very deceiving. On his arrival they changed his original bedroom for another. We didn’t know where he was and the nurses didn’t know who he was. They told us that he wasn’t on that floor. Thankfully we found him and we assumed it’s the first day confusion so we didn’t want to worry about it. My dad needed total care. I asked the nurses to shave him multiple times and they didn’t. Had a phone meeting with the Head nurse and that simple thing was finally taken care of. It came a moment when he was always sleeping, always in bed. He literally seemed like they were over medicating him. His social worker Osmani told us he was going to be released and we had to make arrangements.On the day of his release he was taken to the wrong home and all his personal items were too.They also lost 99% of his clothes. We got everything straightened out with the right location but his clothes were never found. We had to go Glades to get his meds since he was not given on his release. These are elderly people that don’t have the capacity of knowing what is going on. This is not how anyone should be treated. Osmani was no help at all. I suggest anyone who will send a person you care about here needs to be on top of them regularly. They didn’t do their job, not the nurses, aides and definitely not Osmani the supposedly social worker.

D

DPL

Horrible experience. They are not staffed properly at night and if a patient falls he/she can lay there for hours. Sadly, we know this first hand. They are also not equipped to administer feeding through PEG tube properly. Father lost 10 lbs for the few days he was there. They showed no concern that the feeding schedule was not done consistently. This also meant that he did not get vital meds correctly since those are administered via the PEG stomach tube. Further, the place is sad, drab and very depressing. Dark and unwelcoming. Never again.

J

Julia Warren

The facility and it's staff are Patient Centered and very caring. My elderly brother went there following a fall and returned home with improved health and a wonderful attitude following the compassionate care he received at Glades West. I would recommend this rehabilitation center wholeheartedly

M

Marta Gonzalez

One Word to describe Glades.. NEGLIGENCE. I’ve been holding off on writing this review, but I owe it to families to let them know how things are run here. The PTs are great. The rooms are clean. That is about it on the pros. My aunt is a fall risk on oxygen. She would like to but can’t go to the restroom on her own because the oxygen doesn’t reach, so she has to wear a diaper. She sits for hours in a soiled diaper. I understand that there are other patients, but this facility needs to hire more help to cover all of the patients in a more timely manner. They have one person on the third floor who showers the patients, changes the diapers, and feeds the patients.. ONE person. This person is obviously spread thin and gets agitated if you ask or make any comments (in a non-aggressive way). They have a whole calendar of daily activities.. my aunt sits in her chair waiting all day long to go to the activities but no one comes to take her. She either misses the activity or shows up too late to enjoy it. These are senior citizens who can’t wheel themselves to the events. No one is checking in during the day to see if they want to go. The patients are lucky if they are remembered. I came to take my aunt to the nail painting activity. They weren’t taking her because supposedly they had run out of oxygen tanks.. at a place.. with oxygen dependent patients.. RED FLAG. I straight up told the nurse that’s ridiculous and miraculously oxygen tanks were found. Now I’m actively sitting in the second floor where the activity is supposed to take place and no one is here painting nails. So now I’ll wheel her back to her room, ask for them to change her soaked through diaper, and have them put her in bed. She is tired of sitting in the wheel chair since breakfast this morning. If the patient is at risk of aspiration, they are fed the same bland for morning and night, everyday. Again, the PTs are great and do their jobs.. but all of the nursing staff could use work or maybe just more help. This place isn’t worth $700-800 dollars a day. LOOK ELSEWHERE, try to get into st Catherine’s in Hialeah. My uncle was there and liked it. It’s impossible to have piece of mind here because they are not caring for the patients like their website says. Don’t let the positive reviews fool you. It isn’t like that here. *update* I’ve asked for the group of nurse just chatting it up to change her diaper.. that hasn’t been changed since the morning, it’s almost 4pm.. it’s been 30min and we are still waiting for someone to come.

R

RE Steen

This is the "Hilton"of rehabilitation and nursing home facilities. The PT, nursing and adminstration staff are compassionate and professional. A special thanks to Juliett, Natalia, Quincy, Mckenzie, Pearl, Miguel and PT staff. Adonis the transport driver is an outstanding. All the areas were super clean and the garden area a nice bonus. The food was good and hot. We are so grateful to their Social Worker Denise truely a caring professional. Thank you again Brian and Chere Reynolds