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J Potter

Pinellas Park has taken a drastic dive in quality and care. CNAs openly run the building and frequently refuse to provide care to residents. Many are argumentative, unprofessional, and poorly groomed. Residents are left unkempt, often not showered, and the shower rooms themselves appear unsanitary and unsafe. The facility has ongoing pest issues, including roaches and gnats. Ice machines have visible bugs and mold. Food quality is unacceptable — meals are cold, meat is consistently hard, and what is served often does not match the food ticket. It resembles jail or shelter food, not what elderly residents should receive. Female residents show clear signs of neglect, including prolonged lack of grooming. Briefs are often too small, causing abrasions and discomfort. Infection control and basic dignity are clearly not priorities here. The overall environment feels unsafe for elderly residents due to lack of oversight and accountability. Management, including the new administrator, does nothing to correct these issues and instead appears to support CNAs running the facility. The only positive is the nursing staff who genuinely try to provide good care, despite having the odds stacked against them. Please save the automatic response asking to “contact the facility.” Corporate leadership is already aware of these conditions and has continued to do nothing.

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Doralyn Garcia

!!!!DO NOT TAKE YOUR LOVED ONES HERE!!!!!!! This is what a resident bathroom looks like and there is a pest problem in the building. There were ants in my father's room. The entire building smells like feces and urine everywhere you go. A lot of the staff is on their phones while they are supposed to be "caring" for patients. This place is a joke and I cannot understand how it is still open. My father was only there 3 days and in that time: he was left in his urine for hours despite my mother repeatedly asking for someone to change him. One of the days he was not brought ONE single meal the entire day. He only ate because our family made sure to bring him food the whole day. His last day, as my mother was in a meeting to address the long list of concerns including the lack of safety policies, a staff member came to inform her and all present that my father had fallen from his bed. They were FULLY aware he was a fall risk from before him even being brought in and did not put ANY measures in place besides a mat on the floor. Yet, his bed was too high up. He did not have any bracelet or something that communicated that he was fall risk. The beds are so old that it would be dangerous for anyone to lay in it. We would constantly find the call light tangled on the side of the bed where my father couldn't have reached it. It's disgusting the way they handled all of it. I truly believe if we would have sent my father back to this facility after his fall, the rest of his stay would have been fatal. So PLEASE tour the entire facility, ask them ALLLLL the questions and document EVERYTHING. They don't care about their residents' safety or well being.

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Doralissett Tirado

Do NOT bring your loved ones here. Our family has experienced extremely concerning issues with the care provided at this facility, and I feel compelled to share what happened. My father is now being admitted to St. Anthony’s Hospital due to what we believe to be clear negligence. He was left in his own urine for over an hour, and the floor around him was saturated. It wasn’t until I arrived and involved management, social workers,etc, and my sister called in that staff finally responded—despite my mother repeatedly notifying the nurses and using the call button. Additionally, he was not provided a single meal the previous day. The situation escalated even further during a meeting that the facility itself scheduled with my mother, administration, and nursing staff. In the middle of that meeting, a nurse received a call informing her that my father had fallen. He is a documented fall-risk patient, yet he fell because no one assisted him to the bathroom and no one was monitoring him appropriately. This level of negligence is completely unacceptable. It is heartbreaking to think about patients who have no one to advocate for them receiving this level of care. And the list of negligence from this place is much longer. We will be formally escalating this matter in full & taking legal action

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Violet Meaney

If zero and below were an option that’s the ranking they’d get. Absolutely horrible. They are incompetent and dishonest. My son was there and the experience was terrible. He had doctor appointments weekly and they messed up all of them except one. One one of them they said doctor was not in and that was a lie. I called and nurse said doctor was in waiting for my son to arrive another was they had wrong appointment time even though hard copies of appointment and doctor orders were given to them. I could go on but those are couple examples. Doctors orders were clear on what they needed to do and care to give but they ignored doctor orders and put his healing at risk. He needed IV antibiotics and most of the time the IV equipment was faulty and old and took hours before he got exactly what he needed. If he needed nurse he’d buzz and often it took HOURS before they responded. The food is horrible. He haf Bell’s palsy while there. He desperately needed eye drops to help how it affected his vision. They said they ordered it but never got it. Finally I bought and brought to him. Asked daily when the one they ordered would arrive and got the run around. They eyedroos never arrived. Physical therapy had no crutches that he needed to learn how to use. On one occasion they gave him wrong medication. I kept trying to talk to Monique unit manager but she was always “in meeting” and would call me back which she never never did. I could go on but I think this review gives an idea how dishonest, untrustworthy and incompetent they are. It is really pathetic and scary.

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Mobile Steven

My aunt was recently at this place. When she got there she was in a wheelchair, however, she left walking so much better with a walker. The therapy team worked wonders with her and was very patient with her. The nursing team was very sweet and made sure she had everything she needed. The food could have been better, there were some meals she enjoyed.. some she could have went without. While it was a bittersweet goodbye, this place is well recommended!