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Kimberly Fender

It has taken me awhile to write this review as it's been an emotional journey. My parents have been at Charlotte Bay for almost a year. They started out a few months apart being in the rehab end and eventually transferred to long term care. The minute you walk in you are greeted with the biggest smile from Natalie. She is so sweet and helpful. I looked forward to seeing her every time. Victoria, Christine, Kelly, Lisa P , and Brenda are all amazing and so good at their jobs. A big shout out to Kim, Nettie and Melody in C wing. Kim was always on top of things and Melody and Nettie were my parents favorite nurses and they took such great care of them and always made me feel at ease. To my angel on earth, Lisa C in the business office. God placed this woman in my path and I will forever be grateful. She was the reason both my parents were able to stay in the facility together and made for an easier transition. She guided me through all the paperwork, insurance , admissions, etc. She showed me so much grace and was so patient with me and always took time to answer any question I had. I never could have gone through the process without her and am so grateful. We recently transferred out to be closer and in the same facility to a family member. It was a very quick decision and everyone was so accommodating with the move and we had tears walking out as it was like leaving family. If you are or ever have been an elder care provider for loved ones, it is not an easy journey and the more support you have the easier the journey is and this facility provided that for me and my parents.

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Sandra Arrazola

I wish I could give 10⭐️⭐️⭐️. I had my mother transfer from another facility to Charlotte Bay a few months back and I can say this place is amazing. The care, attention to detail, cleanliness and professionalism is a step above the rest. In the short time my mother has been there all the staff have grown a close affection for her. This past weekend was her birthday and we had a lot of family coming to visit from out of town. Victoria the activity coordinator at Charlotte Bay offered us a beautiful conference room for us to celebrate my mothers birthday and spend time with family, I don’t know of any other place that would do that. Also when we return on Sunday for some of the family to say goodbye the staff was super attentive always making sure there was extra chairs in the room and everyone was comfortable. My mother is very happy there and the family was very impressed with the place in general. They also mentioned that they have never visited a rehab/ nursing home place that was that clean and smell that good. We all want the best for our love ones and I feel blessed to have found this place.

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Jennifer SW Fl Realtor

As a local realtor, I’ve had the opportunity to visit many senior care facilities throughout the area—and Charlotte Bay Rehabilitation and Care Center truly stands out. Every time I’ve referred a family or stepped on the property, I’ve been impressed by the warmth, professionalism, and genuine care shown by the staff. Helps when it smells good too, which means it's a CLEAN facility. The facility is welcoming, and full of life. It’s clear that the residents are treated with dignity and compassion, and the team goes above and beyond to create a real sense of community. I never hesitate to recommend Charlotte Bay Rehabilitation to families looking for a safe, loving, and supportive environment for their loved ones. A true asset to our area! The Newest team Member Jennifer is a Breath of fresh air. Amazing asset added to the team for sure. Very knowledgeable and Professional. Walks very fast in 6in heels. How does she do it?

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Huguedana Joseph

Absolutely amazing care and staff! I cannot say enough good things about Charlotte Bay Rehabilitation & Care Center. The facility is clean, well-organized, and has a warm, comforting atmosphere that makes a big difference in the healing process. A special shoutout goes to Jennifer — she is truly exceptional! Her compassion, professionalism, and attention to detail stood out every single day. She went above and beyond . You can tell she genuinely cares about the residents and treats everyone like family. Jennifer was not only knowledgeable but also incredibly kind. I highly recommend Charlotte Bay to anyone looking for quality rehabilitation and care. Thank you to Jennifer and the entire team for making such a positive impact!

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Shari C.

Charlotte Bay Rehab and Care Center was very good to my Godmother who was there recovering from knee surgery. Staff did an excellent service of taking care of her! The therapists did a great job with working to rehabilitate her knee. She made many friends there. It was nice to see how well she was cared for.