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Nicki

I wouldn’t recommend sending family to this facility!! It’s the nastiest building I’ve ever seen!! ROACH AND BED BUG INFESTATION

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PRISCILLA GIDDENS

This place is one of the worse facilities I’ve ever visited in my life. The staff appeared to be very nice and friendly until my brother needed to be taken back to the hospital. The room he was in was very small, filthy, and outdated. He was put in a crank bed. You know the ones that has the crank lever at the bottom of the bed. There was urine in a urinal on his dinner table that needed to be dumped out, bed linen was absolutely soaked with pus and blood from an open wound he got from another hospital. It wasn’t fresh pus and blood either. It appeared to be from at least two days ago. He was hurting and in so much pain. He asked to go to the hospital and he was told no, you’re good. I called several times demanding that he be taken to the hospital. The nurse had a nerve to ask me why do he needs to go!!!!! I immediately informed that he needs to go and if they don’t call the ambulance, I will. The nurse went to my brother’s room with a nasty attitude asking why does he need to go to the hospital. My brother repeatedly told her that he was sick and wasn’t feeling well. Three calls to them later my brother was finally taken to the hospital. The staff had a nerve to take the blanket off of my brother’s room as he was being taken to the ambulance. One of them had a nerve to say, oh he’ll be back. No Hell he won’t be. Sad to say, my brother is admitted in the hospital with two bad infections. One from the open wound and a UTI. The doctor told him that it was a good thing he came to the hospital when he did. This place is the last place on earth that I would ever send my family members. I am so glad God sent me four and a half hours away to check on him. My God have mercy on this place, the patients there, and the staff!

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tammy tereasa raffield

my sister was placed on hospice in Pensacola and admitted to their inpatient hospice center at sacred heart pensicola with no insurance. the staff there were caring and wonderful, but our family is here in Port St. Joe. the administrative staff at Shores worked with me and my family to surmount the mountain of bureaucracy that is our medicaid system and get my sister home to Port St. Joe to be near her family. the nursing staff at Shores were far above average. the cna's were kind, knowledgable, and industious and went out of their way to care for my sister and the other residents. the nurses were the same, going above and beyond their duties. so many caring people, from the morning when i was filling out paperwork up to the time my sister passed away. the residents seemed happy and peaceful. no matter if it was obviously an older building with older equipment, it was clean.the facility could use repairs and rennovations, and i pray that money will be poured into this very special place because the type of staff who work there are priceless. kindness, caring and the highest levels of compassionate professionalism the staff at Shores consistantly exhibited cannot be purchased. this is very rare and our community is truly blessed to have this facility. We, the residents of Port St. Joe and the surrounding areas, need this facility!

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Rusty Shackleford

This facility is incompetent. The staff rarely answers the phone and when they do, they are very rude on the nursing home line and trying to get through to the resident line is an act of congress. Not happy at all with the customer service. Went there on February 1, 2023. I could smell the rancid smell of the place in the parking lot. Upon entering the facility, the smell was rancid. You could not smell cleaning supplies at all. I feel sorry for anyone having to live there. If I could give this place 0 stars I would

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Valerie H

My mother was there for several months and then my father had to go there also. Although most of the nursing staff was good, to try and get them released was a nose bleed. I wanted my parents moved to Fleming Island to an Assisted Living facility 4 miles from me. It was a fight. I was lied to about their health, their ability to travel, and they were making them invalids. They kept my parents separated, had my mom ready to move to the bed ridden floor, and had my dad in a wheel chair most of the time. After many calls and sparring back and forth I set up transport and had an advocate there for my parents. They arrived here, were in the same room I decorated with their own things, my mother is on no meds and dad was back up walking around on his own. My sister and I figured they didn’t want to lose the money every month, and where they are now is much nicer and way cheaper. So sad to take advantage of the elderly and their families.