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Morgan

We have gone from one nightmare to another, and I truly cannot understand why individuals choose to work in a profession when they clearly dislike what they do. My grandmother was transferred to this facility, and although I tried to remain hopeful, those hopes were quickly crushed within the first week as everything began to decline. This is not a facility where family members can relax or trust that their loved ones are receiving proper care. We have had to stay vigilant every step of the way. My grandmother is here to be rehabilitated, but how can anyone heal or progress in an environment where the standard of care is deplorable? There is absolutely no sense of urgency among the staff. These are elderly patients many with serious medical needs yet call buttons are ignored for up to 50 minutes. That level of neglect is unacceptable. The dismissive, unpleasant attitudes displayed by several staff members are also deeply concerning. These patients are the very reason this staff is employed, yet they are treated as burdens rather than human beings deserving of dignity and compassion. One staff member in particular, Farrah(nurse), stands out for her unprofessionalism. “Nasty” does not even begin to describe her demeanor. She attempted to argue with me, claiming she was not the tech assigned to my grandmother’s room. Regardless of her assignment, she is still a nurse, and nurses are not exempt from providing basic patient care. Her refusal to assist was unacceptable. During what we assumed would be a normal visit, my mother and I were met with yet another disturbing situation. My grandmother who suffers from gout her hand swollen like a balloon, along with severely swollen ankles and feet. This was due to the fact that only one staff member carries the key to the supply closet, resulting in unnecessary delays in care. Again, a complete lack of urgency for a patient dealing with significant fluid retention. When she needed to use the restroom, we waited approximately 30 minutes with no response to the call light. Eventually, my mother and I had to help her ourselves. What exactly are nurses being paid for if family members have to step in to perform their duties? We even timed the response on purpose just to confirm what we already suspected. I attempted to speak with Connie, the floor manager. Not only was she unavailable at her office, but when we finally reached her, she was dismissive and indifferent. Her lack of concern explains a lot about the culture of the staff under her supervision. What makes this worse is that the entire facility continues to show no accountability for their actions. Instead of addressing the issue with honesty or empathy, they sent the nurse practitioner into the room to “smooth things over.” Rather than listening to our concerns, she chose to boast about her credentials, which came across as dismissive and unprofessional. This approach did nothing to resolve the situation or acknowledge the seriousness of our concerns. At this facility, any attempt to ask reasonable questions about a loved one is immediately met with accusations of being “hostile.” Instead of offering clarity or compassion, staff respond defensively, as if they’re already guilty of wrongdoing. The overall tone and attitude throughout this facility are unacceptable cold, dismissive, and completely lacking the empathy that families deserve. I fully intend to escalate this situation as far as necessary. The care here is unsafe, unprofessional, and emotionally damaging, and changes must be made immediately.

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Mercedes Mallea

One of the best facilities in St Lucie county. The care is amazing and the staff treats pts like family. I was impressed in the level of attentiveness by all of staff and administration. Would recommend to everyone for both long-term care as well as rehab.

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Tender Touch Caregivers

Every morning the heads of all the departments have a meeting about serving the needs of their patients. Just goes to show how committed they are to their patients and residents and how much they care.

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Jana W

My sister TH got the best care and PT at Tiffany Hall. She was there in October 2024 and again in November 2024. I do not understand the negative reviews, as it is the only place where she succeeded to become not only more alert and engaged with others, but also ambulatory. This was not the case at other facilities who put her into a diaper and a WC all day, next to a nursing station, where they yelled at her if she wanted to get up. She did not decline nutritionally or develop pressure ulcers like other facilities. If your loved one needs to regain strength, mobility and heightened cognitive status, this is a wonderful, caring place.

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Sue Law

My stay at Tiffany Hall Rehab Center was wonderful. This was my second time to stay there. I had my left hip replacement surgery and chose to return to Tiffany Hall Rehab. Andrea and Ron carefully and successfully orchestrated my stay. My CNA's Verna, Keltie, Maggie, Josey, Lilyia, Leqesha, and Flo were kind, thoughtful, and made me feel like a favorite family member. My nurses Sophie, Ashley, Rosemary, Loylan, Hilary were very professional and provided excellent care. Visiting Nurse Beiser stopped by each time she was in the building to check on me. I truly appreciated her concern and guidance. My night caregivers Francita and Cindy were definitely God sent Angels. PT and OT staff were very professional and provided excellent care. Kendra, Brian, Corey, Jarred, and Fabian consistently strived to improve my mobility and prepare me for a successful discharge. I am so thankful for all of their dedication. I didn't have Marlene, Edith, Sharran, (sp), Monica, or Mary Lou for OT or PT this stay but they all welcomed me each day with kindness and beautiful smiles. It was always uplifting to see Ilene pop into OT to visit. She was uplifting and a pleasure to chat with. Sondra was so kind to accommodate my dietary needs. The special Italian meal was exceptional and absolutely delicious. I really enjoyed the whole evening of good food and entertainment. I can't remember the sweetheart that weighed me several times but she was a pleasure to talk to. A big thank you to the front desk staff for bringing the things I ordered from Walmart to my room. Thank you to all of the staff. I will forever be grateful.