L

Linda Bennett

ONE STAR IS TOO GENEROUS DO NOT SEND YOUR LOVES ONE HERE When my dad and I arrived to The Ponce Therapy Care Center and Rehab around 11:30 am on December 4, 2025 , transport took us straight to dad’s room. Two hours later we still had not had anyone come in the room to check dad in or see if he needed anything. A while later, around 2pm, a nurse finally came in and said they were backed up due to someone calling in sick and the head nurse also went home to rest since he would have to work later. She asked questions about dad and “incontinent” questions came up. I made sure she absolutely knew he was NOT incontinent and that he would need assistance to go to the bathroom due to his weak legs which is why he is there. She seemed concerned that he would not be getting the help he needed to go to the bathroom due to not being evaluated by PT/OT yet. I told her he must have help, he is a FALL RISK. I stayed until after dinner until around ~5:30-6:00pm. The head nurse returned from his "nap" and came into the room to introduce himself and explained the nurse we were dealing with was new at the facility and wasn't familiar with their computer system and this is why it was taking so long to get anything done. Maybe he should not have left her there alone until she was trained properly!! Dad called me at 8:33pm very upset and said he had been waiting 45 minutes for someone to come help him to the bathroom. He said he has been pressing his “help button” but no one will come help him. He told a staff member in the hallway he needed help to go to the bathroom and she looked at him, didn’t say a word, ignored him, and walked off. I drove 30 minutes to come help my dad go to the bathroom!! When I got there around 9pm the front doors were locked, I knocked, two staff members let me in and didn’t even ask why I was there. I said “I'm here to see my dad”. I went to his room, there was zero staff anywhere to be seen. He still has had no one come in to help him during this time. I get to his room and get him cleaned up and settled and start packing up his room. No one had even come in to see why I was there so late or if there was a problem. One and one half hours later after dad first hit his call button - still no help!!!! We get everything together and head to the front door and we are locked in. I try to push the door open, the alarm goes off, dad yells for someone to come let us out. No one is anywhere around. FIRE DANGER!!! After a few minutes a staff member starts walking from the back hallway. She states that I need to follow her back to sign AMA paperwork. I said I'm not going back anywhere. She said she will bring it to me. I said I’m not signing anything. I said I should NOT have to drive up from Palm Coast to help my dad get to the bathroom. UNACCEPTABLE. She said dad “refused help” when it was offered. I said that is "ABSOLUTELY NOT TRUE” and she needs to open the door and let us out right now. My dad was desperate for help to go to the bathroom. It was clear that they expected him to just soil himself from the beginning when the nurse early on acted like him NOT being incontinent was going to be an issue. This should never ever happen to anyone. I feel like they never intended to help him with his safety being a fall risk at all. I deeply regret ever taking him there for help with his recovery from his initial fall. How did the staff member that wanted me to sign AMA papers know what was going on since no one ever came into the room to help us? I never spoke to anyone about why I was there so late. I never saw anyone the entire time I was in dad’s room packing up. Something is not adding up and they are trying to cover their butts. Someone is lying and IT IS NOT MY DAD!!!! Additionally…As of 9:30pm he never even received any of his evening medications that he would normally get at dinner time - 5-6pm. I am concerned about how the other patients are being treated, especially the ones who don't have anyone advocating for them. DO NOT SEND YOUR LOVED ONES TO THIS FACILITY!!!!!!!!!!!

Z

Zion M. B. Church

Great activity event at the Ponce Bayview Bears vs Ponce Panthers. Wheelchair beach volleyball was a grand time by all

J

jeffrey Brede

The staff of this facility is always so welcoming and kind when I visit. The executive director Sabrina, goes out of her way to make sure all my needs are met and nothing is missed. The nursing staff is attentive and friendly and if I ever have questions, Sarah, the director of nursing is quick to get answers or offer a solution. Atiya always greets me with a smile as I walk past the nurses station. It’s always a pleasure to come visit!!

L

Leonard Smith

Every one of the staff that we have encountered has been very professional and helpful as well as extremely kind to our mother since her accident. While I am embarrassed I can’t remember everyone’s name that works the 100 hall especially and including the front office administration has made this a very easy transition for our mom and we leave the facility with confidence she is in the best of care. Thanks Rajji for your kindness and giving me this platform to voice my opinion of the Ponce Care Center

S

Stephanie Leahy

I don’t usually write reviews, but I feel compelled to share my experience with The Ponce. After having to remove my mom by ambulance from her previous facility due to outrageous neglect, I was exhausted and worried. Finding this place has truly been a godsend. To any family looking for a safe, compassionate, and truly skilled place for their loved one, I cannot recommend The Ponce enough. The entire team is fantastic, and I am deeply grateful to have found them. From the moment my mom arrived, the level of communication and care has been remarkable. Every department has kept me informed, respected my mom’s wishes, and treated her with dignity. As an only child navigating this difficult process, I can’t express how much peace of mind that has brought me. From the CNAs to the Director of Nursing, dietary and the entire clinical team has been nothing short of outstanding. The nurses are attentive, compassionate, and skilled, and the wound care has been handled with such thoroughness and kindness. It’s clear that this staff doesn’t just do their jobs—they truly care about the residents and their well-being. Kim, the business manager, has been paramount in guiding me with knowledge and resources, always with an unwavering focus on my mom’s best interests. Atyia, has been wonderfully transparent and communicative, which has given me so much comfort and confidence. What impresses me most is that this level of care isn’t just for my mom—it’s their standard. I’ve observed the staff with many residents, and the kindness, professionalism, and respect are consistent across the board.