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Micki Scott

They don't have enough aides..Everyone is nice but my mil sat soiled for hours the nurses came in and when my mil told her what was needed she walked out...

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Yestella M.

Our HEARTBREAKING experience at The Terrace of St. Cloud LTC. In a matter of a weekend my father went from upright and alert to near lifeless and they didn't even notice. The terrace claimed my father was simply sleeping and medicated, claimed his vitals were normal, they claimed it was a coincidence of timing, they claimed his sleepiness (actually comatose state) were due to meds that were never given. I had to demand his vitals be taken, by threat of calling 911 myself. It revealed a horrible fact. They allowed my father to lie in bed UNMEDICATED AND UNTREATED, even UNDIAGNOSED with severe Sepsis, Pneumonia, UTI, WBC through the roof, respiratory failure, sustained Tachycardia, and a massive stroke, as he slowly and painfully died. They did not provide the necessary "comfort care" they were entrusted to provide, nor did they communicate the change of condition with our family. Instead, they did their best to hide it. The staff that was hired to protect and care for him did not at this critical time. Something as simple as a urine analyze could have revealed so much. NOT EVEN A PAIN KILLER, NO COMPASSION. They chose to ignore the fact that he was dying right before them, watched and did nothing as if his life were worth nothing. His pain was worth nothing. When we arrived in the ER of St. Cloud Orlando Health, only 6 minutes away. The paramedics had to place him on full O2 at 100% and manually bag him as he was passing away in transit. He had numerous major diagnoses that are not acute and with certainty require time to progress (severe Sepsis, pneumonia, chronic UTI, WBC through the roof, respiratory failure, sustained tachycardia, and a major stroke). We tried our best to be there, befriend, and show acts of appreciation toward the staff. Always respectful and attentive. Yet they lied or made the wrong assumptions without fact checking. Jeffrey, my father's RN, assured us that my father was sleeping because he "was up partying too much overnight," and supposedly they gave him a sleep medication to help him rest. Well, that was not true; it was not even documented in his medical chart. He also encouraged my mother to give my father a supplement drink while he was unresponsive and showed no swallowing reflex. We suspected that he may have been comatose days before my ER transfer demand. I do not want to attribute bad motives to this one specific nurse. The staff is clearly overworked and under staffed. But the consequences reflect on the patients. But the sad reality is that nothing is going to change. AHCA, State-Managed agencies, and all the attorneys in the world have no bearing on a broken system. It will continue to sadly take our sweet elderly ones in an undignified way. Those who cared for us 1st are sadly neglected by the agencies and individuals entrusted to care for them and protect them. Only God can bring justice, and he will. The apathy is tangible with nurses, nursing aides, Manager Wendy, Nurse Marie and Jackie Dir. of Nursing. Caregiver burn-out has clouded the judgement of some of these persons in my opinion. Please do not forget the ones you made an oath to serve and protect. Ultimately, we are all accountable to a higher power.

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K B

Love visiting the facility, patients are well taken care of. Hallways and rooms are always clean and odor free. All staff great you with a smile. It is a very welcoming home.

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Anne Fisher

My family friend who I’m poa over suffered a debilitating near death experience with a stroke and was on a ventilator unable to eat and walk or talk. He has tubes in every part of him. The transition from independence was difficult as the knowledge base and decisions were difficult. He’s across the country alone. In one years time although he is old, 78, and didn’t take care of himself before the stroke. This facility kept him alive and well cared for. He’s still unable to walk or talk well, but he is comprehending and reading and participating with friends via his tablet. For him to even pull through is remarkable. I give full credit to this facility on knowing what to do and how to care for this man. From physical therapy and speech to the nursing staff. They continue to get him at new levels of improvement. We are all sleeping better having faith and trust in the process.

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G H

If I could give a review in the minus category (negative), I would. This place, is about taking people’s money and giving them sub par care. They also make changes without notice, have a horrible staff (except for a few good nurses), they treat the seniors who live there like they are disposable, take what they want from the residents thinking they can with no repercussions and I could go on. My relative passed 4 years ago and she is still receiving a bill at my address. They are quick to take monies from bank accounts and social security. I’m pretty sure the amount they say she owes won’t hurt them. They already took more than they deserved for what they provided. My suggestion, pay for a nurse to come to your house and let your relative go with dignity. This place does not care about ppl. They care about money!