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randi fauer

Very disappointed in the care my mother is currently NOT getting. Tonight for example I spoke to a nurse Jamie who was going to check on my mother because she is having hallucinations and I believe she needs to be checked for a UTI. I told them I would call 911 myself and she said no, I am on my way to check on her. She took my number and told me she would call me back. It's over an hour later and still no return call. My mother rings for someone and they come turn the light off and say they will be right back and they never come back. Major neglect in my eyes. I will not let this go. Someone is going to be held responsible. This is serious. This is my mother and nobody cares. I am furious. So sick of how our elderly are being treated. I live in another state and can't be there to put them on full blast. But where there's a will there's a way!

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Keb Burley

My dad spent the last couple of weeks before he passed at Balanced. At first glance, the facility doesn't appear to be the greatest, but after all was said and done, my family and I are very thankful for the care that my dad received from the staff there. Gina was my dad's unit manager and Kee was my dad's caregiver. Those two specifically were amazing. They really cared for and took care of my dad and did so much to comfort and look after him. We were very blessed and we are very appreciative to have had them looking after my dad the last weeks of his life.

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Patricia Brown

My husband was in Balance Health care for 3 months before he passed away. Everyone that works there are so nice and very professional. They really cared about my husband and treated him so well. He even had a nurse that he said was his daughter. They kept me informed about his care constantly. All of the doctors nurses and administrators told me how much they loved him that makes it so much easier to feel that he was being well taken care of and with care and love. And when he passed away I was looking for his ring and they had it safely put away. Dan went out of his way to bring it to me to save me the drive. What a great place. Thank you all for caring Patricia Brown

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Dani Achim

I was initially skeptical about moving my loved one to Balanced Healthcare due to the previous owner’s poor reputation. However, my concerns were quickly alleviated. The staff, nurses, and therapy team have been outstanding! They genuinely care for the residents, and my loved one is thriving and happy here. The team excels at handling difficult situations, showcasing their professionalism and compassion. I’m grateful for the positive change and highly recommend Balanced Healthcare for anyone seeking quality care for their loved ones with metal or memory issues. The facility is older and could use some updating, however I believe they typically have 1 staff for every 3 patients, which probably doesn't leave a lot of funds to remodel. They have the staff vs patient ratios posted near the front entrance for every shift which I thought was very comforting.

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Evelyn Guzman

Balanced Healthcare/Orchid Cove is an unkept, facility!! It is FILTHY, residents unkept, the staff is 90% from agencies, and there are NO supervisors or managers in this 299 bed facility after hours or on the weekends! You would be tended to better at a jail facility! I can't express to you the desire I had to puke from the stench. A picture is worth a thousand words. This is NOT what they promote when you visit the website or on their phone message.