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Melanie Perry

This facility accepted my sister for a rehab stay, so I went to check it out. I immediately had reservations after my first two phone calls to schedule the appointment. After the first attempt, no one picked up the phone in the middle of the day. Later when I tried again, I was told I had to call a different number to talk with the Admissions representative. I had to use the hospital case worker to finally get in touch with them. When I stepped into the actual facility to tour, it was like stepping back into the 90's when I had started in the field of senior care. The receptionist was polite, but had boxes stacked behind her desk. While I was waiting for the Admissions person to step out of morning meeting, all I could hear was the receptionist at her desk eating something loudly and crunching and smacking her lips while doing so. I watched staff members walking by in all manner of dress and headwear, none of them seeming to show much urgency in what they were doing. When I was taken back to be shown the room my sister would be staying in, I noticed that the LVT in the hallway was chipped and missing pieces here and there. I was shown a run-down semi-private room where, after apparently removing some shelves, no wall repairs had been done, leaving the wall badly scarred and wires hanging down from the TV above. The Admissions person saw my concern and admitted they did not currently have a Maintenance Director, stating, "We're doing the best we can". I also pointed out that the Jack and Jill bathroom arrangement would not work for my sister because she was on contact precautions due to a case of ESBL. She looked surprised and said, "huh, I guess I'll need to look into that", even though the facility has received all of my sister's medical information at that point. In my opinion the room was not habitable and should not have been presented for lease. When I looked at the the rehab gym, the view out to the marina was beautiful, but the space was tiny and the equipment looked liked something acquired at area garage sales . The Admissions rep said, "It doesn't look like much, but it gets the job done". I was amazed that this facility had received a deficiency-free survey. To most survey teams , the condition of the floors, room walls, and most of the door frames would have prompted citations related to infection control and resident dignity. Fortunately, we have found an alternative rehab facility that is simple but clean, in good repair, professional, and well equipped to serve my sister. This facility needs help from their Home Office group to create a better experience for its residents/rehab patients. Don't they deserve it?

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vicki lombardo

Mitzy, Sheila and Marsha have been an amazing, caring team in facilitating the transfer of my sister Diane to Aspire from the Elance memory care assisted living. Mitzy literally packed her up and moved her in from Elance. Mitzy stayed in communication every day with family until we could get there from out of state. Sheila the director of nursing was very reassuring with her understanding of my sisters needs both medically and cognitively. Marsha the administrator was very hands on and warm and facilitated so many details with Medicaid and all the administrative things that needed to be done to bring this move to fruition. Every staff member seemed know my sister’s needs like they had known her for a long time when it was actually only a week. Thank you to all of these angels.

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Cecilia Terialles

Our family is speaking with an attorney today to try and help this place get shut down. What a nightmare. My sister in law just lost her fiance my brother. Unfortunately got into a horrible car accident and almost lost her life. Then to be taken to this place. Staff is making her wait over an hour for help to the bathroom , staff telling her to stop crying and act her age she's not a baby , meds being passed 2 hours after the schedule time. Y'all messed up big this time. I'm a supervisor of a facility here in Florida and know all the correct ways to go about the horrible things you as a staff are doing to these residents in your care. Meds should not be passed but an hour before or a hour after narcs are supposed to be passed at the exact time. If you don't know your job or don't have the heart to do it correctly go flip burgers at McDonald's. I'm sure staff is way under paid and worked like dogs. That's the biggest reason people stop caring and loving what they do. You owners are a joke to be ok with this.

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Omar Fox

I went to see a family member a who would be upset for doing this yet some things alerted me that are completely absurd! One, the fact there’s no clean area for residents to get clean water it’s insane you provide them with ice when available apparently isn’t consistent and to top it off you guys use sink water?!? Are you kidding me?!!!!! I have never in life seen this in a medical faculty you guys can’t afford the right equipments smh. Second the hours operation is crazy, there’s no need to wake someone up from their sleep at 5am for meds especially for vitamins that could wait. Third the staff is extremely rude like for god sake be nice to the those poor people they don’t deserve to be put down! Remember one day you to will be old and down on your luck… like think of it being your mother or grandmother like would you like them to deal with this? I can keep going on about this place but it useless as the faculty itself. SHUT IT DOWN!

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Pansexual Satan

I'm giving one star only because there's no option of giving zero stars. In fact, I'd give negative stars. This place is the most vile, disgusting place I've ever seen. I went to visit my mother in law and the first thing I noticed was nobody at the front desk / reception area except an older woman in a wheelchair left unattended and begging to use the restroom. She was talking to nobody because nobody was there. We could have easily taken her and nobody would have seen it. Immediately after this, I was hit in the face with the intense, overwhelming stench of old urine. It smelled like they mopped the floors and cleaned the countertops using urine instead of water. There wasn't even a hint of any attempt to mask the disgusting, nausea-inducing smell. Honestly, I threw up a little in my mouth. I don't know how anyone can stand to be in this place for more than a few seconds. The place looks terrible and run-down both on the outside and inside. My mother in law said the "bed" was extremely uncomfortable. We were told that the beds were specially made for people recovering from illnesses. But actually, it wasn't even a bed. In fact, it was complete garbage. I've literally slept on concrete on a piece of cardboard and it was more comfortable than this "bed." They should be ashamed of themselves. One of the physical therapy guys, Bill, spent more time flirting with women than actually helping patients. It was a disgrace. The attendants are busy gossiping about their patients. Nice to your face then they turn around and complain about patients to other patients and attendants there. They talked about one other woman to us in a horrible way. All the patients look so depressed and miserable. This is the worst place I have ever seen. My mother in law is 72 years old and she broke her hip, leg, pelvic bone, tail bone, and had some other injuries as a result of multiple falls in a short time span. She was so miserable after the first night that she said she would rather die than stay there another night. We immediately came and got her out of there. This place should be shut down. Shame on them for treating people this way. This is not how people deserve to be treated. It seems like a place that was put together with the cheapest garbage they could find and then abandoned and forgotten. I wouldn't send my worst enemy to this hell hole let alone a loved one. I'm writing this review as a warning to others because there are no relevant reviews here. I sincerely hope someone will go look at this place and help those poor people. Clearly, they are lost souls whose families don't care about them. Someone should care. It breaks my heart to see these people suffering needlessly. Don't take my word for it. Check the place out for yourself. Wish I had taken pictures but they would not do justice to the horrors of this place. You must see, smell, and experience it for yourself.