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Karen Pelletier

I’ve been here a few months now and love this place. Friendly people, clean, no bad smells like many other facilities. The Administrator goes above and beyond to ensure everything is running well. Kudos to all those hard working professionals who work in this facility, their jobs are not easy.

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F.B.I

Zero stars if that were possible. Sea Branch is an absolutely horrible facility. My mother was sent here after a lengthy hospital stay with the understanding that this was a short-term rehabilitation facility where she would receive physical therapy to regain strength so she could return home. That could not be further from what actually happened. The staff are rude and dismissive at best. My mother has been left sitting in her own waste for hours waiting for someone to help her. As a result, she has developed painful bedsores and is in constant discomfort. When I ask staff to change her, I’m told, “Give us a minute,” but those minutes turn into hours. When I visit, I end up changing her myself because no one else will. Any time you ask a question, staff respond with attitude and behave as if you’re inconveniencing them—despite the fact that caring for patients is literally their job. Even more disturbing, staff have told my mother not to drink her protein shakes because they make her need to use the bathroom more often and they “don’t have time” to change her as frequently as needed. The neglect my mother has experienced at this facility is unacceptable and heartbreaking. This was supposed to be rehab—not a place where her condition worsened. The care has been so poor that we are now forced to move her to another rehabilitation center with better ratings. I would not send my worst enemy to Sea Branch. Please do not place your loved ones here. They will not receive proper care, dignity, or basic compassion. Sincerely, Nikki

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Brian

These people treated my Grandma like crap. left her in a shitty diaper for 2 hours multiple times. she can't move well and instead of clearing off her tray to put her food near her, they put it at her feet where she couldn't reach it. We tried asking for things and they stared at us like we were an inconvenience or slammed doors in our faces. They have no care or compassion for their patients and they dont care what the family wants for their loved ones. The facility was not clean the floors were sticky and the bed my grandma was on was super old and peeling. they didnt work on her rehab nearly enough and skipped weekends so she falls behind... there is no security at all, we came in and out with noone questioning who we came to see and noone checking for weapons or checking id's.

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AR H

This is the worst facility i have ever walked into. From the front desk to the Doctors are straight terrible. The staff is rude, disrespectful, and nasty to the visitors & patients. My mother in law was transported to this facility from the hospital and we called my mother in law to check up on her and I hear nurse practitioner saying they were going to have to send her back to hospital because her oxygen was at 80% i got on the phone with the nurse practitioner and asked what is her oxygen litter set to? She responds with a 2. I told her she needs to be at 5 litters she was 5 at the hospital for the last three weeks. Nurse practitioner said hospital sent paper work saying she was at a 2. Therefore I call hospital to make sure they sent over the correct paperwork and find out they did send the correct paperwork. When I called back to speak to nurse practitioner to tell her the hospital sent documents stating she needs to be at 5 litters the nurse practitioner was rude, disrespectful, wouldnt let me say one word. Then put me on hold where no one ever came back to the phone. I called back and got someone at the nurses station and I am obviously frustrated and started to get all the information out to make sure my mother in law was getting the correct care and the lady tells me to take a breath and proceeds to tell me I wouldnt let the nurse practitioner speak. I was so mind blown when it was the opposite. Everytime I call to check k in on my mother in law I get call back were busy, or we dont know. One CNA told my mother in law she cant keep coming in the room to clean her butt if she is going to poop every 30 minutes. My mother in law was so scared to eat or drink because she was afraid she would poop herself. She let my mother in law sit in her poop for over an hour. She is supposed to be in here for physical therapy but cant get a call on how she is doing, what they are working on. I could go on and on about this place. I have nothing good to say and do not recommend.

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Janet Johnson

My mom’s insurance only would pay for her to go there. She arrived at 6:30 pm and I went there around 7:30. The nurses and staff were so rude and not friendly at all. She needed acute rehab and the nurse was trying to make her get out of bed and stand up. All I can say is thank god I was there to tell them she cannot stand on her own. The floors were so dirty it was disgusting. When she laid down on the bed she said she could feel the springs. I told my mom you are not staying in this place so I took her home. I would highly not recommend this facility at all.