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Glenda Craddock

My 87 yo Mom received excellent care during her stay. The staff was attentive, caring and answered her call light. She loved most of the food. The therapy department was great and got her back on her feet so she could come home safely. My Mom literally had no complaints and I never worried about her when I left the facility. Plaza West will be our first choice anytime my Mom needs care. No facility is perfect but they really try to do their best and that is most important to me.

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Drusilla Godmar

My sister broke her hip and, following surgery, recovered at Freedom Plaza West Health Center. We couldn't be happier with her stay. The staff are very caring and encouraging. It's a family-like atmosphere with efficiency. The rehab got her back on her feet so she could get back home. All of the staff worked for the goal of recovery with kindness. By the way, the food was great. Many thanks to the entire staff.

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Sandy Howery

Back in September 2023 my husband had emergency surgery and after healing enough to leave the hospital but not strong enough to come home he was sent to Plaza West . He was welcomed in late evening and was treated like he was family. My husband required several medical care on top of the physically therapy . The health care staff was very informative, compassionate , and caring to my husband’s needs , then the therapy dept had my husband so motivated to get better& stronger to come home. Then the nutrition part was spot on. They listened and took alot of care for my husband’s meal needs. I can never say how grateful I am for plaza wests professionalism for my husband’s needs . Now 11/2 years later my husband is in the hospital and we’ll need rehab soon and I’m hopefully praying that a bed will come available so with their care they will get him up to be able to return home to me and his little fur family that is missing him so much . We live near plaza west and I really took a lot of burden off of us both that I was to have him close enought to visit. Wayne & I are very grateful to Plaza West and hoping his rehab can be at your location again .

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Courtney Ford

A recent hospital stay resulted in the recommendation of a 2-week stay at a short-term nursing and rehab center for my mother to increase her strength and mobility. We chose Plaza West based on professional ratings although there were several negative online reviews from patients or their family. Given the experience of my mother it was mandatory that we write a review to corroborate the reviews from the patient point of view. In a nutshell, her experience was one which we would not want someone to experience. There was no therapy provided on the weekends. When there was therapy, the session lasted no more than 30 minutes. There were multiple days that a therapist would enter and leave my mother’s room without providing any therapy. The nursing experience was unacceptable. Patients were told to use the call button for assistance when they needed to use the restroom. On numerous occasions staff did not answer the call button for 30-60 minutes. Needless to say, the trip to the bathroom was not needed by the time someone came. One day my mother was left on the toilet over 30 minutes. Both she and her roommate were forced to yell to get someone’s attention to help my mother back into her room. Based on my mother’s experience, if you need a soft food diet be prepared to eat cooked carrots and mashed potatoes every day. While most of the staff was pleasant, there did seem to be some gamesmanship regarding who would take care of duties. For instance, one day my mother’s bathroom was unusable for 6+ hours waiting for someone to unclog the toilet. Given my mother’s stay, the family had her discharged two weeks after her admittance. There was no point of keeping her at a facility that fell greatly short of care and therapy. One wonders whether this is the state of elderly care in the country – understaffed and under-performing, or whether this is an instance of a facility focused on money and profits. Sadly, there is a banner out front of Plaza West touting it to be one of the top facilities around.

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Jared Schipper

My family and I were extremely impressed with Plaza West Health Center at Freedom Plaza, inside and out. The establishment is nestled in a very quiet, low-traffic retirement neighborhood of Sun City Center. From the Building Director to the receptionist and all of the staff - everyone working there was as pleasant as they could be and ensured that the visit was not only memorable for my family and I, but for the family member that we were visiting as well as other residents that were around. The rooms are shared typically but are larger than all/most similar rooms that I've encountered in the past at places like this. The building is two stories and is very well spread out, offering the residents many common areas to socialize, relax, watch TV, read, etcetera... The facility seems to be thoroughly well maintained and extremely clean on the inside while offering a sense of tranquility with its curb appeal. The visitor registration process is self sufficient via an Android tablet terminal connected to a small label printer. Singing in is a s easy as typing your name and phone number along with selecting the resident that you are there to visit. We are overall very pleased with knowing our family member is here which is great piece of mind.