M

Michelle Marshall

My aunt is currently a patient at Bayshore Pointe. She is nearing her discharge home after she sustained a fall requiring surgery to her hip.We have had the absolute best experience here. The therapy team is the best around. Bill and Kaitlin got my aunt back up on her feet and ready for her up coming Birthday Cruise. The nursing staff has been kind and responsive to her needs. Management has been wonderful in making sure my aunt has everything she needs and gets quality care. I would give this center 10 stars if I could. We are so grateful for the entire team at Bayshore Pointe!

P

Pasco Patriots

I bought my mom 1 really nice pajama outfit to cheer her up being in a home. I sent it to be washed when she was 1st transferred back from a Largo ALF to Bayshore and staff snatched the beautiful matching pants up right away there. So she's wearing the soft ribbed purple top from the department store here with some plain scratchy grey sweat pants. An honest worker helped me look through every garment in laundry to find it after I told her about it being stolen. Staff, We're going through enough depression with our family being in rehab, don't ever steal our belongings. The few bright things we have to encourage us. Don't welcome us like that.....take care of our family like that. My forever first impression of Bayshore Rehab, that took care of my mom. In spite of knowing her care takers stole her nice clothes, she wore a gentle smile. I can't do the same. If you don't condone this, make stealing from clients a zero tolerance policy and install security cameras to prevent it, in laundry, all angles, in halls, wherever needed. I almost changed it to 4 here, 6 months later, thinking the clothes were the only problem but remembered why it may not be a 4. A small girl dropped her down on the bed on her bad hip at the hurricane location end of September 2024 and when I could finally reach her again because her phone was never found in transport, I heard the aid just made excuses that she drops everyone in bed that way. I understand hurricanes are difficult. As far as I know, they just took X-rays when mom told them it hurt like it may have broke. She remained in so much pain and duress and only lived 6 more weeks... to Nov. 14th. A few days before her birthday. She said she was ready. She did it right. She had lots of patience [with waiting for aid help, having all her Rx and OTC needed (in mood elevation to have an appetite to gain 20 lbs qualify for a hip replacement and skin cream for hip pain, constipation etc.) immediately taken upon arrival when we worked so hard for 8 months at ALF to get what she needed through long awaited specialist appts. We would discuss it weekly waiting to see a Dr. for relief and the slow progress and good news (what I drove 2 hours to get to her at her request from her old room-Pasco Largo to Tampa -was immediately handed back to me) and they say you can't end a Rx cold turkey? I hope patient's rights policy/law prevents this in the near future. It was appalling!!! She was denied a simple mineral to have bowel movements! And expensive OTC pain cream I bought her. Doctors at Bayshore, as far as know, never restored her to any of this relief and obviously had no empathy in her care] and mercy (dealing w/yelling roommate) yet she was her own advocate when needed, willing to have a voice, didn't try to sugar coat or hide anything from me (which I greatly appreciate) yet stayed loving to the end, and in gratitude for everything and everyone. R.I.P. Shelvie Davenport

S

Sharon Rasponi

I am glad that I ended up choosing Bayshore Pointe for my father's rehab due to the proximity to my home, which is less than a 5-minute car ride allowing me to be there at a moments notice. I am not sure there would have been a better place in the bay area from talking around with many of my friends in the area, so I do think if you are trying to choose where your LO should go for skilled nursing and therapy following a hospital stay, proximity to where you live should be one of the most important factors. 5 Stars – PT & OT – The reason my dad needed to be in Skilled Nursing was mainly for the PT and this department is exceptional here. I was relieved when my dad first got there to learn that one of the therapists was someone I knew from my high school, so I felt reassured. Miranda, the head of the department, always called me back within a few hours to answer my questions, and Bill, who was my dad’s therapist, was excellent with him. We kept my dad here longer than insurance would allow him to keep his therapy going with Bill. 5 Stars – CNA Team – I felt the regular group who was on watch for my dad did everything they could to make his stay as comfortable as possible. David, Kaliegh, Regina, Leeanna, Perla and KoKo worked tirelessly countless hours and accommodated many of my dad’s picky demands too. 5 Stars – The staff – Sharon, Sylvia, Brandy, Lashonna, the activities coordinator to name a few were all wonderful and welcoming. Brian from facilities was also on top of any requests from my dad. 4 Stars – Nursing Team – My dad came to them with the extra challenge of a foley catheter and I don’t believe they were on top of it like they should have been causing a couple UTIs and hospital trip. There were orders to have it regularly flushed as well as changed that weren't adhered to like they should have been at first. If your LO still needs quite a bit of nursing care, I suggest you are there daily to make sure they are on top of their care. I will say, their hands are quite full and they have a tough job. Bryttnie, Maggie, Van, Helen, Amy, Rose, Noreen and Mirium (who is excellent 5 stars as the nurse practitioner) all guided me in my dad’s difficult care. 3 Stars – Social Services – As someone who is dealing with a LO going through this for the first time, I don’t feel the SS group was the resource it needs be for family members and BP should work to achieve a higher standard. We weren’t invited to care plan meetings as we were supposed to until the end, questions weren’t answered clearly or explained well enough to a person like me that had no knowledge of the system or process. When I talked about this with family members of other patients, they too felt like this department was lacking at BP. I will say going directly to Corrine helped me towards the end. I think this department needs to be more involved from beginning to end with patients and family especially on process and care plans for leaving the facility. 3 Stars – The Atmosphere – While it is generally clean in there, it is a depressing and tough environment to spend a lot of time in. The constant cries for help, the call buttons nonstop dinging, the lighting and décor all are a bit depressing. I think the staff tried to make it as upbeat as possible. I also want to highlight that the ‘check in’ process needs addressed asap. My dad was literally dumped on a bed in a room (2x) and it was hours until someone came the first time and I saw this happen several times while I was there over the past few months. It seems there is a gap in the process that the staff don't know when a new patient is coming and it takes too long for someone to come and get them settled, get their meds etc… On the positive, they have a nice garden area for visiting and do allow pets in the facility and that certainly brought smiles when we brought our dog in. 0 Stars – The food – it just isn’t good. It is served cold. I had to constantly bring my dad food and Boost Shakes to ensure he was eating enough and to keep him happy. Pic of Bill with my Dad. TY!

S

Sherry Street

I was a patient at Bayshore Pointe Nursing and Rehab Center for several weeks. The staff was extremely helpful , friendly and caring. The nurses really cared about my well-being. The Rehab staff was excellent within three weeks I was walking on my own. They were on point with my training everyday. They encouraged and motivated me to help myself. This was my first time having to go to rehab, but I can't think of a better place to go then Bayshore Pointe Nursing and Rehab Center . S Street

M

Melissa McNeil

It's taken me almost a year to be able to write this. My father passed away last April 2024 after being in the care of Bayshore Pointe. He was admitted there after a month long stay at the VA hospital, so that he could become stronger and mobile again. We had him here because it was a 5 minute drive from our house and we could be there every day. He had Alzheimers and I was there daily to visit with the exception of 3 days I was traveling. I went upon return to find him non responsive in his bed. They said they increased his meds (As a way of controlling him because he'd keep getting up- again he had Alzheimers) and would pull them back and he'd be fine. They did that and he was not fine. He also had a large bruise on the base of his spine. He spiraled downhill very quickly and came home on hospice passing just a few days later. I know this disease is hard for people to understand and deal with, just know that your loved one with Alzheimers or dementia is not going to get the care they need there. They may seem equipped and one of the few resources in S Tampa but they are not and many of the staff there know that. Residents are yelling for help all day long, nothing is calm and soothing. The alarms were broken and kept going off. Yes, a nightmare for someone with cognitive issues. Unfortunately, you have some really good people working alongside very bad people. There were a few nurses that were sweet, caring and truly had their heart in the right place. There were others that were very rough with my Dad and just thought of him as not listening when he had no idea what they were saying. My father served our country, raised two girls and deserved better. It was a very sad situation. Unfortunately I have to drive past there daily and I recently saw a banner that said they were voted best in the bay. I'm well aware that designation is just a combination of paid advertising and fake over voting but I'd just hate for anyone to have their loved one experience the same treatment. If your loved one doesn't have a voice to advocate for themselves or heed their commands, please reconsider putting them here. Photo at my home just a month before he passed.