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Ken A

Because we have had a family member at Fairway for 6+ years, we are there regularly. One of the most exceptional and dependable staff members that we have been blessed to get to know is the current day shift receptionist, Kimmy. Since meeting her, Kimmy has consistently gone well above and beyond what would be considered reasonable expectations of customer care and service. Kimmy always greats us with a warm welcome and a smile. She addresses all our questions and concerns directly or insures that she quickly connects us to the appropriate staff member. I have personally observed her provide this same level of service to others. Kimmy has proven herself to be very knowledgeable and eager to help. Kimmy has clearly been cross trained and, in the past, has provided us with exceptional service while covering a short term absence in the social service department. Kimmy is a caring and compassionate member of the staff there, always willing to go the extra mile to ensure your needs are met and your concerns are addressed. The role of the receptionist in any organization is one of the most challenging and difficult assignments to master. The receptionist at a skilled nursing facility like Fairway Oaks is called upon to interact with many kinds of people under many different kinds of extremely difficult and emotional situations and circumstances. Kimmy approaches all her duties and responsibilities in a very kind, compassionate and professional manner. If you call Fairway and are lucky enough to have Kimmy answer the phone, you can rest assured that she will do everything in her power to quickly answer your questions or get you connected to the person who can. As far as we are concerned, Kimmy is a five star member of the Fairway Oaks team.

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Ametria Jordan

The caregivers and nurses at fair oaks are attentive, patient I wanted to point one of the staff misha murphey she’s amazing she’s always treating every resident like her own love ones her Communication with my family was amazing we were always kept informed about my grandmother knowing that she was loved and safe in the nursing home. Misha made my family feel welcomed and comfortable and I thank fairoaks for having a blessed soul like hers.❤️❤️❤️❤️

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D.M.C

Had to leave a star to leave a review!!!!! One star isn’t deserved for front staff I am writing to express concern regarding the professionalism of the front desk staff when answering phone inquiries. During a recent call, I spoke with Kimmy( she said her name was) who was unhelpful, dismissive, and failed to provide clear or accurate information in response to reasonable questions. The manner in which the call was handled was abrupt and lacked the courtesy one would reasonably expect. Given that this is a nursing home, where families often call seeking guidance, reassurance, or important information regarding care and services, the tone and quality of communication are especially critical. The interaction I experienced did not reflect the level of professionalism, attentiveness, or compassion that should be standard in such a setting. The front desk serves as the first point of contact and sets the tone for the entire facility. Unfortunately, this experience left a negative impression and raises concerns about customer service standards. I hope management will address this matter to ensure future callers receive respectful, clear, and professional communication. This has affected all your staff as team. Also Front desk does not ask for somebody Social Security number when they enter the building. That right there is a red flag She is not a manager or a supervisor she is in no position to ask personal information like this..

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Kelsey Connor

I had a wonderful experience with Kayla in the Admissions department! From the very first interaction she was professional, knowledgeable, and genuinely caring. She also took the time to clearly explain the admission process, answered all of my questions thoroughly, and made what could have been a stressful transition feel smooth and reassuring.Her compassion, organization, and attention to detail truly stood out. You can tell she cares not only about the residents but also about the families involved. I am very grateful for her support in helping finding my father-in-law’s new home.

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Francine Murphy

The nurses and caregivers are attentive, patient, and kind, always taking the time to listen and respond to individual needs. The facility is comfortable, and well-maintained, with a positive and peaceful atmosphere. Most importantly, we have complete peace of mind knowing our loved one is treated with dignity and care every single day. We highly recommend this nursing home to any family looking for a place for their loved one.