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Donald Cable

My Insurance paid for my stay there was no lack of professional treatment.Staff was wonderful kind and caring to my needs. Clean environment nurse's are professional and on time. I had no fear in being here, thank you Gandy for not giving up on me

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C M

My Mother's best friend since before I was born was admitted at Grandy Crossings while I was visiting her. While she is looking forward to returning home, the nurses, staff and residents are attentive and consistent and competent. The environment is very positive from many angles. I am so impressed.

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Craig Brandt

My aunt was in care Nov 2024-Jan 2025. The staff were great, especially ward 2 and the administration helpful. Unfortunately it looks like they double dipped on billing - I dutifully paid my aunt's bill right away and then got a report from Medicare showing her bill should have been about $2,700 less. At that point I couldn't get anyone to respond to my request to verify this. A new owner took over in July and it's impossible finding someone to talk to (I'm out of state). I'll report what clearly looks like fraud but my advice is ask to see what your insurance covered before paying a cent

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Ana Fernandez Cortez

[Long review]: If I could give less than 1 star I would. The only saving grace to this place are the Physical Therapists. They were very caring, empathic, and patient with my mother, who was sent there for rehabilitation after a week long hospital admission due to a hip fracture. However, the majority of the nurses and CNAs I came across - not so much. My mother was there for 11 days in April and in those 11 days, I saw a facility that did not care for its residents/patients and a facility that was not very clean. I understand that these facilities are overcrowded, underfunded, and understaffed but hiring employees with soft skills should be a top priority, as well as a dedicated cleaning crew - especially in a facility with incontinent seniors! It is very difficult to teach compassion and patience, and I saw the lack of that in the majority of the staff - especially the night nurses. I was with my mom every day during her stay at Gandy, and every day I brought my own cleaning supplies, mainly for the bathroom. Unless you have a private room (which they explained to me was only for patients/residents who did not get along with others or who had a communicable disease), then it was 1 bathroom to every 4 people (plus their guests). And the bathrooms smelled disgusting, usually with urine on the floor or around the toilet seat. Except for the lobby and the bathroom in the front, which was used by visitors and employees. That bathroom and the lobby was always clean and smelled nice....because of course first impressions are important. Thankfully, after only a couple of days, my mom started getting stronger and we needed help from the nurses/assistants less and less (again, thanks to the Physical Therapists!). But in the first few days, whenever I pressed the button for help, the majority of the time we waited over 5 minutes for someone to come to the room. At one point I timed the wait and it was 10 minutes - 10 minutes for a 78 year old woman with a hip fracture to wait for someone to come and help her to the bathroom. That is completely unacceptable. Any time I tried to find someone to ask them for something, they seemed annoyed. I hope to never have to bring my mom to this facility (or any place like it) again. If you are thinking of bringing your loved one to Gandy because you have no other choice, please ensure you are with them every day because otherwise, your family member will not receive the care they need or deserve.

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Angeli Benjamin

This is an excellent place. The staff treats you like family. The therapists ate top notch. I was there two months and I was at several places. Felt cared for and they noticed details that matter when it comes to your health. Therapists are very good and know a lot. They go above and beyond. I felt like family