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Pam Mylin

You need a lot of money. The care is probably average for this type of facility , but the price increases are crazy. Rent goes up a few hundred per month every single year. I’d expect a modest increase, but $250 per month each year? On a positive note the staff is very very nice.

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Mike Bramble

My dad was recently discharged. I am not at all happy with the care he received there. The nursing and staff were a mixed bag. Even the good ones were overburdened and couldn't give timely care. Some specifics: 1. They failed to give him his medicine one evening which is a problem because he has Parkinson's and is dependent on timely medication. Several times they attempted to give him the wrong dose of medication despite his meds being clearly annotated in his chart. I complained about this, was told that I would receive an explanation the following week...which never happened. 2. They failed to give him a shower on a designated day. He asked in the morning and was told that it was in his chart for the afternoon. When he asked for the shower in the afternoon, they told him he was supposed to get it in the morning. They eventually gave him his shower after I called and read them the riot act. 3. One aide who delivering his food made some sort of a joke about my dad and then poked him in the stomach. I'm sorry, you don't touch people you don't know. I love my dad and have know him for as long as I've been alive and would not have done that. 4. The Dr gave a cursory check in, as did his PAs, and never cared enough to figure out what was really going on. He did order an MRI which we got after he was discharged that revealed a significant injury that should have been diagnosed without an MRI. This failure resulted in my dad doing PT on a leg that should have been immobilized....for over two weeks. 5. The food was great...if you like cold food. There was plenty of it, but always served cold....and nobody cares. 6. I don't want to throw everyone under the bus because some of the staff were great, but the overall experience was unacceptable. I would not take my dad back there based on our experience.

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Brian Garcia

This facility is not equipped to handle residents with complex medical needs. If your loved one truly requires skilled nursing care, I strongly recommend looking elsewhere. Blue Heron may appear appealing on the surface, but the quality of care is deeply concerning. During my experience, I witnessed repeated issues with pressure injuries, inadequate repositioning, and poor hygiene and perineal care. Some aides demonstrate genuine compassion, but far too many are inattentive or lack proper training. The same can be said for several primary nurses—many mean well, but fundamental clinical skills and care coordination are often missing. Despite Blue Heron’s marketing claims, the facility fails to deliver the level of skilled nursing it advertises. I’ve personally observed multiple residents decline—and even pass away—due to preventable neglect. While a few staff members try hard to do right by their patients, systemic problems in training, leadership, and accountability persist. If you are considering Blue Heron, I urge you to review their Medicare inspection reports and ratings yourself. The facts speak volumes.

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Danielle Lynn

The care and attention the nurses gave to my neighbor Jean Anderson still brings me to tears. The hard work and dedication the staff show to the patients is truly amazing. I admit, when I heard that she would be going to rehab instead of back to her home, I had my doubts. Nursing facilities all have horror stories and I refused to let anything like that happen to her. I believed that she would be better off at home, but at the same time I worried if she would be safe if she did. So I would show up at all hours, trying to catch the staff being lazy, or not helping, or leaving her alone... I never saw that. All I saw were nurses treating her with all the respect, care, and dignity she deserved. Feeding her, brushing her hair, joking with her, taking her out to the common area to talk with other guests... It took me nearly a year to write this. Her passing was one of the hardest things I've ever been through... But I think about how lucky she was to have such amazing people to help her through her final days and nothing brings me greater joy. Thank you, for everything you did and everything you continue to do. ❣️

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Linda Hayes

I'm so happy my father is living at Blue Heron! What a beautiful facility with a caring team. Love the Bistro for a quick bite.