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Tatiana

We had a unique experience as my mom was coming from out of county and was short term after a fall, but let me tell you the experience from day 1 was amazing! Jen in admissions was so helpful and so caring, all the CNA's, Marie, Sandy, there were a couple others and I can't remember their names, and the RN's were amazing and made sure my mom was well taken care of, therapy was great as well! Areas were clean and well kept, no bad smells (like in other rehabs), common areas were nice and check in was always so kind, food was okay but that's to be expected. This will be our second stay at a rehab and this far exceeded my expectations and I am so glad we choose WM Health and Rehab, put all my worries to rest while she was there!

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T Catron

I really loved my stay at west melbourne, the staff was absolutely awsum very professional and extremely knowledgeable. I made sure after each of my surgeries that I would return to West Melbourne Health and Rehab. I've been to a few other places but none of them stacked up to the folks at West Melbourne some of the new places were new and pretty but there staff was not there at heart. At West Melbourne there staff was absolutely wonderful they were very caring and extremely friendly always there to help, I received the best rehabilitation on my legs, the PT rehab coach Andre was very knowledgeable and very professional and very caring, as were the OP rehab coaches, I received the best care ever. I'm usually not one to write but I will gladly write when I had an above average experience somewhere, and I really had one at West Melbourne Health and Rehab, it really was a blessing I found them!!

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Sandy Rybicki

The physical therapy and occupational therapy at this facility is very good. The nursing staff are ends, CNAs are helpful. They are kind. For me the food needs a little help. But then again in my real life I eat healthier than institutional food.

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Vickie Lucas

My son was only there under 8 weeks. I was his caretaker for the last few years . He had dementia , was legally blind, type 1 diabetes and other neurological issues. I ensured he was fed properly at home watching his blood surger and took good care of him . It broke me when he went into this place. I spoke with his nurse on the first day he went in about his diet needs . I found out he was fed French toast for breakfast, he shouldn't have had . Rice and other high carbs at other meals. Thank God I was able to speak to someone from hospis and they were able to take his case . Hospis was wonderful and the only saving grace til he died . They cared for him , and stayed in touch with me . The week before he passed he was sick with double pneumonia . His regular nurse wasn't there one night and his phone had broken. He wanted to call me and his stand in nurse allowed him to use her phone he was still talking and she was trying to take the phone away from him . I heard him yelling ," I'm talking, no , get the H away I'm talking. " . Now remember he was a dementia patient. He didn't understand. I heard her yelling at him, saying it's my phone , your not going to yell and curse on my phone. It was very upsetting to hear this .I being his mother and taking care of him and knowing you can't yell back at a dementia patient, and he was sick,. I called back to speak to someone at the desk to make sure he was okay , unfortunately they gave the phone to the nurse who was very nasty to me put my poor son back on the phone . I ask to speak with the nurse, he called out to her , very nicely " Debbie my mom wants to speak to you . She yelled out No I can't talk. I just wanted to tell her I didn't want to offend her I was just trying to explain my son's reaction. He passed August 11th. I miss him and wish I had help at home , and could have kept him there . That night plays over and over again in my mind . I am tormented by his stay there. Again thank God for his Hospis team who was looking out for him . In hindsight he should have never been there. He was only 44 years old and most places won't take someone so young . You may have more options, take them .

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Carmelita Arandia

My sister Gloria came here after being in the hospital. We were worried at first but after couple of days stay and met the staff, we felt at ease. They were all very helpful and always there for her, very friendly and wonderful. To mention some of the staff like Debbie, Scott, Bill, Barbara, Pam and others who she cannot remember the names. She said they were all very caring, very hard workers. She is very thankful to the CNA who gave her a shower, she cannot remember the name. She was very satisfied with the meals served at the Rehab. With regards to the Business Office Staff, I can say they were very approachable, coordinated and willing to help the family to ease with the paper works necessary. To mention the staff, we met like Marsha, Linda, Kristin. I will recommend West Melbourne Health and Rehabilitation Center to anybody who needs the services you offer. Thank you for everything you have done to my sister.