S

Samantha Marshall

I am writing as the concerned niece and advocate for my aunt, who has been a resident in your rehabilitation unit since early January 2026, to receive therapy and regain her mobility. I want to acknowledge several strengths of the facility: it is modern and exceptionally clean, with rooms receiving thorough daily cleaning. The food menu offers a wide variety of appealing, tasty options that my aunt has enjoyed. However, I have serious and ongoing concerns about aspects of her care that are negatively affecting her comfort, rehabilitation progress, and potentially her health. 1. Delayed Administration of Pain Medication
My aunt has severe chronic arthritis, for which timely pain relief is medically essential to manage discomfort and enable active participation in physical therapy. Unfortunately, her prescribed pain medications are routinely administered late—often requiring repeated requests from her. This pattern has caused unnecessary pain and limited her ability to engage fully in rehab activities. 2. Inadequate Responsiveness and Communication from CNAs
While many nurses are kind and attentive during medication distribution, they are seldom available for other needs. More concerning is the performance of several Certified Nursing Assistants (CNAs), who frequently ignore requests, respond rudely, or fail to provide basic assistance. A significant contributing factor appears to be limited English proficiency among a portion of the CNA staff, which impairs their ability to understand resident requests, follow simple instructions, or effectively communicate concerns to nurses and other team members. These issues create barriers to consistent, respectful care. 3. Failure to Investigate Suspected Urinary Tract Infection (UTI)
Most urgently, two days ago my aunt reported to the physician and staff that she suspected a UTI—a condition she is particularly prone to and one that can rapidly progress to serious complications (e.g., sepsis) if not addressed promptly. Despite this clear report, no urine specimen has been collected for testing, no diagnostic steps have been taken, and there has been no follow-up assessment or communication. This delay is unacceptable and places her health at unnecessary risk. These issues are especially troubling for residents without family members to advocate on their behalf. Today, while attempting to resolve the UTI concern by phone, I was transferred three times and left on hold for an extended period without resolution.

S

Shane Clem

I have been incredibly impressed with the level of care my father has received at Health Central. The facility is outstanding—more like a welcoming retirement community than a traditional rehab center. The staff consistently go above and beyond in ways I have not experienced elsewhere, and their dedication truly shows. I would highly recommend Health Central to anyone seeking care for a loved one; they are clearly setting the standard.

T

Thomas Ribley

My family and I are most grateful for Health Central Park for my rehab! I have received excellent care and, thus, have progressed well. My assigned doctor and nurses have been very knowledgeable, professional and personable. Early in my stay staff members came to introduce themselves, explain their roles, and offer their services, if needed. The facility is very well staffed with credentialed health care providers and everyone on the staff has been professional, accommodating, and cheerful. The physical and occupational therapists are very knowledgeable and caring; the fitness equipment is state-of-the-art, and I definitely am improving with the plan they developed for me. The rehabilitation facility itself is new and extremely clean—it truly is quite refreshing. The rooms are a very nice size and well organized, with a large bathroom including a walk-in shower. Patients are able to select food options from a menu with healthy choices for each meal. And, actually, the food is varied and tasty. Surprisingly, patients are able to have their pets come for a visit; we know how helpful pet therapy can be. Smile When the hospital advised I would be discharged to a skilled nursing/rehab facility the following day, our family had no idea about such facilities or which to choose. We now feel extremely fortunate that Health Central Park had a space for me as I have had an outstanding experience here! Health Central Park is an exemplary facility, and I recommend it highly for patients seeking an excellent health recovery.

J

Joan M

My loved one recently completed his rehab stay at Health Central Park and I am beyond grateful for the care he received. From the very beginning, the staff welcomed us with warmth and compassion, which immediately put us at ease during what could have been a very stressful time. The therapy team was outstanding — they created a plan tailored to his needs and motivated him every single day. They struck the perfect balance between encouragement and challenge, and I watched him gain strength, confidence, and independence thanks to their expertise. The nurses and aides were equally amazing. They were patient, attentive, and always quick to respond whenever he needed assistance. It was clear they genuinely cared about his well-being, not just physically, but emotionally too. Their kindness made a huge difference in his recovery. The facility itself was clean, organized, and comfortable, and I always felt confident that he was in a safe environment. Communication was excellent as well — I was kept up to date on his progress, and any questions I had were answered thoroughly and with care. After a tragic accident it was a long recovery and Health Central Park were the angels that helped him succeed. Rehab can be a challenging journey, but Health Central Park made it one filled with hope and progress. I would wholeheartedly recommend this place to any family who wants their loved one to receive not just professional care, but also compassion and encouragement along the way.

G

Gutierrez Silva

Compare to many nursing homes and other rehabilitation centers and facilities, this has great benefits and I guess we could say amenities for their patients! Green area! For pets and guess and patients to walk or just take the sun. Huge cafe area. Amazing food selection and menu for their patients… like amazing. All the rooms have a tv and private bathroom. Staff is kind attentive and do their best to help the patients feel at home. They even have in home pets that live in and visit the rooms freely! Like you should see the patients faces light up every time Garfield comes to visit! Great place !