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Elana Nichols

My grandfather passed away here on 12/10/25. Let me first start by saying, there were many wonderful nurses who worked in this facility. However, the office manager, Neema, was not someone who seemed to care about the residents at all. Recently, my grandfather who had been driving and independently living until he was 94, fell and broke his leg. This was the only center that had availability for a bed when he needed rehab after his fall. The rehab workers were wonderful and tried really hard with him to get him back to walking again, but he never fully redeveloped the strength he needed to get back to independent living. I will say it took me going there several times to get them to try as they were saying he was refusing treatment at first. However, once they worked with him, they became like family. Recently, he had some medical complications that put him in the hospital again. Usually, they save the room, but I noticed they had moved out all of this things in late November. When I asked the manager, Neema, where his things were, she told me they were in his room. When he returned in late November from the hospital to the facility, and his things were not in his old room, they told me they "must be in storage." He had a walker, dominoes passed down three generations, notebooks, clothing, his cell phone, some important keepsakes (I tried to make it feel like home) and important documents. I was told that all of his things were gone forever. I asked what happened, and Neema said she did not know. No apologies were offered to me. The night before he passed, they called my partner to let us know that he was bleeding and had been moved back to his old room. The next morning, he was found by Winter Garden Rehab Staff unresponsive. I was never contacted by Winter Garden Rehab to let me know any of this. I was called hours later by the doctor who declared him deceased. Neema made me pay 14,000 in advance for his rent. After he passed, I still received no condolences or calls from Winter Garden Rehab. I called and left messages, but no one responded. I finally got a hold of Neema. She gave me no apologies or condolence and when I asked her about a refund for all the money I had paid in advance she said it would be taken care of "next month" when the new cycle started. I received a call back from someone three weeks ago saying I would receive a check, but they did not say how much it would be for. I did not receive any check. When I called back today, they said Neema was no longer working there. They said they were not aware of Grandpa's lost items or the check that was supposed to be sent. The fact is Winter Garden Rehab has made losing my loved one so much worse than I could have imagined. And I still don't know if any negligence lead to his passing.

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Roy Chen

Everyone is so friendly,helpful and professional. It's clean and homely. Daphne was so nice on the phone at my first contact with this center which make me feel comfortable in placing my wife here. This will be my first choice to recommend anyone. Hope not, but if the Need arises, I will choose here. Thanks guys God Bless.

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Marie Acevedo

Tonight November 20th 2025 there was a Thanksgiving Dinner at Winter Garden Rehab and it was incredible. My sister is there and me and another sister were with her. The dining room was decorated so beautifully, and the food and dessert were delicious. The music put us in a party mood. The staff was amazing, You can feel the love they have for what they do and how devoted they are. They went around asking what we wanted from the menu, serving us, and even offering more if we wanted. All their hard work is appreciated. Thank You for doing this to make everyone have a Háppy Thanksgiving, it was amazing!!!?! Wishing everyone a Happy Thankgiving to you and your family.

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William Jackson

Overall, this facility is clean and the staff can be very helpful. If you get the right one on a good day. I’m sure it is very difficult to work there. However, My dad’s nurses, are wonderful and patient with him. Luckily, I know my way around, so I hope others find their way as well. Would I recommend this place for your family member? Yes, I would. This is the second time I father has been in the rehab center. Communication with the family is not the greatest. You have to be on top of that for answers. Otherwise I give this place a four stars.

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Lorna Peery

Trusting someone with the care of your parent is a heart wrenching decision and I had a lot of hope that this facility would be good to my mom based on some of the positive reviews. The reality of that was much different. My mother was only there for 14 days before I had to rescue her from the treatment she was receiving here. When I arrived, my mother had an open wound leaking onto the floor from her leg. The bandage had fallen off and was marked with a date five days earlier. Meaning they had not checked my mother’s open wound in over five days. The physician prescribed my mother medication that we as a family specifically said she could not have due to other medical complications.. The nurses are clearly annoyed to have to do their job. You can hear them talking about other patients badly in the hallway. They took my mother‘s call button away because she was “pressing it too much“. There were numerous times when our family members visited that my mother‘s oxygen tank was completely empty and she’s oxygen dependent. We would have to get the nurses to get another oxygen tank and they would have her wait sometimes 25-30 minutes while struggling to breathe while the nurses were just chit chatting with each other in the hallway. Our family toured this facility before deciding to put my mom in there for some additional rehab. What we were told and shown in the beginning was just a smoke screen. I truly wish that I would have listened to the honest reviews on how this place operated. Since having my mom out of there, she still has lasting complications from the neglect she received there. I know making a decision for your parent is really hard. Trust me when I tell you this place is not the way to go. We have photos and documents to prove everything I have said here. Protect your loved ones and find a place where the people working there actually care about your family member and like their jobs because you won’t get that here.