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Jaclynn R Esparza

My father in law was sent home a week ago Wednesday. Assigned case manager for many things. It is now Friday January 30,2026. Nothing done. We called multiple times. Promised someone will call us back. Now it could be 2 late. We live several hours away and cannot get there due to work, On the phone with administrator right now. See what will happen. All other issues that occured while the patient was at the facility. Understaffed etc. WE work in medical field. Unacceptable

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janijah williams

⭐⭐⭐ My grandmother stayed at Vivo Healthcare in Winter Haven. The staff was helpful and respectful, and her basic care needs were met. The facility was clean, and communication was okay during her stay. Overall, it was a decent experience.

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Willie Manuel

Vivo Healthcare of Winter Haven provides great care and a welcoming environment. The staff is professional, attentive, and genuinely cares about the residents. Communication is clear, and you can tell patient safety and comfort are priorities here. I appreciate the hard work the nurses and support staff put in every day. Highly recommend.

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Wildelise Ortiz

If I could rate this a zero, I would! The social worker did absolutely nothing for my dad and sent him home, knowing he was not ready to go home and had absolutely no one to take care of him, instead of finding him another place. Communication with the patients family is non existent, so they let a sick medicated person, that doesn’t speak the language to make decisions for themselves. The food was terrible, they barely check on them to see if they need anything, sometimes they would press the button for help and had to wait forever for someone to come over… just a terrible place!!! Seniors falling off their beds and wheelchairs, because again, there’s not enough supervision or people watching over them so they don’t hurt themselves. Save yourselves a headache and take your family members somewhere else.

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Madeline

This place is in need of a full upgrade including staff. The wall, floors, window seal, Ac unit, etc.. paint peeling off the walls, floor was disgusting, rubber gloves just everywhere as you can see. Patients drawers where not organized. My grandfather had other patients clothing on when visiting we would ask the staff seem to be clueless. It seems to me like there is no cleaning done. Garbage bins as you can see no bags properly place. Remote control to control bed was disgusting as well as bed frame along with rust. I wouldn't recommend this place to anyone unless you are desperate. I recently had my grandfather there and his surrounding where not the greatest. I am not sure where some of these 4 to 5 star ratings are coming from but can only assume they have to be employees. Also staff seem to care very little for there patients. It seem like there just doing a job to get paid, but no passion in what they do. The Social worker in charge is all over the place, her office has paper scattered everywhere in her office is no wonder why she would ask for the same documentation after being provided to her several times. Just very unorganized. Wish I would have taken picture of the bathrooms, even worse. I am glad my grandfather was only here for a few months.