A

Angelia Ross

, The treatment I received from Dr Aaron Fuller during the early morning hours of June 15, 2025, while accompanying my son during his care at your facility. During a moment of concern for my son’s well-being, I asked the attending physician what type of care was being provided. Rather than addressing my question in a professional manner, the doctor appeared to become immediately agitated. He responded by raising his voice, pointing his finger at me, and instructing me to stay inside the patient room and out of the hallway. He then proceeded to tell me what I "needed to do" and implied that I should consider removing my son from the facility. When I asserted my right to remain and advocate for my son's care, the doctor escalated the situation by threatening to have me removed from the hospital. He ultimately followed through by calling hospital security and involving law enforcement to have me ejected from the premises. As a result, I was no longer allowed to be with or advocate for my son during a time when he needed support and supervision. This behavior was not only deeply upsetting but also, in my view, an abuse of authority. I believe my conduct was respectful and in line with any concerned parent’s responsibility to seek clarity and ensure their child receives appropriate medical care. The doctor's conduct was inappropriate, intimidating, and undermined the patient and family-centered care principles that hospitals are expected to uphold. I am requesting that this incident be thoroughly investigated. I would also appreciate a formal response regarding the outcome of the investigation and what corrective actions, if any, will be taken to address this matter. Thank you for your attention to this serious concern. I trust that appropriate steps will be taken to ensure no other family has to experience what I did.

J

Janice Eakin

My experience tonight with my 92 yr old father at the ER was exceptional. I have never witnessed so many caring and compassionate nurses, doctors and staff. While this hospital is not set up to handle the seriously ill and trauma cases, they provided excellent constant care and concern and provided as much care as they could. An ambulance brought in someone and the compassion of the male nurse, who brought the patient in, had the absolute best caring tone and words that I've ever heard! He was a 30+ something Black male and deserves an award for the compassion he showed to an older white woman! It was heartwarming!!! I wish I knew his name. Thank you to all the nurses and doctors for your caring, compassionate and polite care provided to my father and us, the family.

K

Kim Brown

I would give them a ZERO if I could. I 10000% believe they almost killed my husband due to negligence and carelessness. I will be reporting the staff members who were in the ER that night because of the treatment we received. Make the drive to Tallahassee or even Donalsonville/Cairo!! DO NOT GO HERE IF YOU WANT PROPER CARE!! I will not EVER return to this hospital, especially for emergency treatment. If Dr. Escalante is the Dr on the floor, turn around and leave!!! He does not care about his patients at all. Couldn’t give me any answers as to why he pushed THREE MEDICATIONS into my husband’s IV (causing his blood pressure and heart rate to drop extremely fast) and didn’t even give a solution to getting it back up. He barely even came in the door and when he did, he sat on the waste boxes so non chalant , like my husband didn’t just look like he was dying!! His answer to me was “to make him feel better!” After which I said, “no one has been in here for TWO HOURS to even ask how he is feeling!!” Also took them about 2.5 hours to even get the IV started. I had to call down to the nurses station to make sure they knew we were still in the room. Mind you, they were not busy!! We were the only patient on that hall for HOURS. I do not know how this place is still open and operating!

C

Caroline Schultheis

Wound Clinic: Rude treatment of my 80 year old parents My 80 year old parents just returned from an appointment for my father. - They waited an hour past their appointment to be called back - They waited 15 min in the room to be seen. The first tech to bring him to the room and take vitals was helpful, kind and sweet. - The doctor came in and started to pick a scab off without explaining why it needed to be done. My father said - wait no - it will come off on its own. The doctor said allright - threw his hands up, got up and washed his hands, turned to leave and said, "I guess you don't want to come back then," and left. No explanation as to why it needed to be done, what the process was, anything. He was abrubt and rude. - After he left - Dad asked for another bandage to replace the one they took off and threw out. The tech said someone will come in and replace it. They never came. My parents walked out and the staff was sitting in the station. Other than the first tech, unacceptable patient care.

S

Sarah Westerholm

Two times I’ve had to go to the ER after urgent care failed me. Both times they have had me in and out within 3 hours. As someone who is originally from the big city, that’s unheard of. The staff was amazing, I felt heard and taken care of. Memorial is a great facility.