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Loykeisha Harper

My experience at Harborview Decatur has been deeply disappointing. What was supposed to be a 21‑day stay turned into only 5 days. I expected professionalism, structure, and genuine support, but what I encountered felt disorganized and indifferent. Communication between staff members was inconsistent, leaving patients confused about basic expectations such as therapy schedules and meal times. Several staff members appeared overwhelmed or uninterested, and it showed in the quality of care. The environment itself didn’t feel therapeutic. While cleanliness was acceptable, the atmosphere was chaotic rather than calming. Instead of feeling supported in recovery, my loved one felt like just another number being pushed through a system that wasn’t functioning well. What makes this even more concerning is the lack of heat in the building during temperatures in the 30s, with snow in the forecast. Patients should never be left shivering in their rooms, especially in a facility meant to help them heal. This is a serious safety issue that demands immediate attention. Additionally, staff were washing my uncle with shaving cream—even though he had proper body soap in his room. Shaving cream is not an appropriate or sanitary bathing product, and this raises serious questions about training, available supplies, and basic standards of care. A rehabilitation facility should be equipped with proper hygiene products and staff who know how to use them. Between the unsafe temperatures, questionable care practices, and overall lack of organization, I cannot recommend this facility. These issues require urgent action from management, HHS, and CMS to ensure patients are treated with dignity, safety, and proper care. In closing, I want to acknowledge that many of the staff members were kind and welcoming. However, kindness alone is not enough when a patient needs consistent therapy, time out of their room, proper bathing facilities, and basic mobility support such as a one‑assist rail. I spoke with the administrator two days ago, and although she took extensive notes, nothing has changed. This is only one of several complaints I plan to file on behalf of my uncle. I truly hope this facility improves, because the need for quality rehabilitation and nursing care is too important to be handled this poorly.

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Wanda Hardwick

This facility needs Work in order to be considered a overall nice place to care for your love ones. The staff is not bad but appears to be over worked. With that said, it allows the level of care to be poor. My husband had an 11 day visit for Physical Therapy only. Out of 11 days he received only half of that less than 1 hour visits at best. I came to visit and found he was laying in his poop and still took 2 hours to come clean and change him. The Physical therapy he received could have been handled at home. Being at this facility was a waste of time and could have been dangerous to his care

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Gabrielle W.

They changed the name of this facility to cover up the past reviews. Do not send your loved ones here if want them to live to see another day! My mom arrived alert and attentive and passed less than 3 Weeks later due level 4 bedsores. She supposed to have a wound care specialist take care of her, how did this happen???? Smh.

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Jackie White

During one of my visits to my father’s room, I encountered a disturbing situation involving the housekeeping supervisor. She entered the room smelling strongly of marijuana and, when I addressed it, she simply responded, “my bad.” This behavior is unacceptable and raises questions about whether proper background checks or drug testing are being conducted. I am at the facility frequently, and I can confidently say that many employees display unprofessional behavior and inappropriate language around residents and visitors. I strongly believe an investigation into management practices and employee conduct is warranted. Thank you for your time and attention to this matter. I hope these concerns will be taken seriously and addressed promptly.

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Derek S.

Harborview Decatur Skilled Nursing Facility exceeded my expectations and was truly an answer to my prayers. My older sister is a US Veteran living in Georgia, who required short-term skilled nursing and rehabilitative care following a partial foot amputation. Her VA social worker provided me with a list of eight VA-contracted facilities (with the potential for long term care) located in the Atlanta area. I was immediately distraught because I have seen and heard so many horror stories about abuse and neglect involving nursing facilities, especially government contracted ones. It was not financially feasible to relocate my sister closer to me on the west coast, so naturally I was terrified at the thought of having her so far away and expected the worst possible scenario. However, upon comparing each nursing facility, in-person and on paper, I found Harborview Decatur in Decatur, GA to be the best choice for my sister, and I’m so glad I made this decision. Harborview Decatur is relatively small (70 beds), safe, clean, with adequate facilities and an unassuming overall appearance. I observed residents in the common areas, and they all looked like they were treated well, while the overall interiors were both clean and inviting. There are no citations for abuse or neglect and staffing was rated as Average. Although their facility rating seemed appropriate (if not significantly better than most other places I visited), where it excels is at the staff level. Ms. Nakia Wilcher is the Social Service Director for Harborview Decatur and is the first person I met who coordinated my sister’s transition from the local hospital. I found Ms. Wilcher to be straightforward and transparent, yet very empathetic. She is also genuinely friendly, highly professional, extremely knowledgeable, and very welcoming to discuss all possible options for my sister’s rehabilitative care. Utilizing a personalized treatment approach, Ms. Wilcher was able to successfully address my sister’s unique mental, emotional, and physical needs at the time. While seemingly able to understand the initial trepidation both my sister and I had, she quickly helped to put our fears at ease through her continued communication with me, as well as ongoing support for my sister. Along with this, Ms. Wilcher’s skill and expertise in successfully collaborating with the VA, local hospital and other healthcare professionals was outstanding--helping to ensure a seamlessly coordinated healthcare experience. I simply can’t thank her enough! The same high quality of care is provided by the entire Harborview Decatur staff who are genuinely friendly, courteous, attentive, respectful and caring, which helped to make my sister’s stay so special. Kindness and peace were felt when we walked through the front door. It was a bit rough at first as my sister grew accustomed to the place, but the staff diligently worked to get her established and comfortable. Pretty soon she was happy to see her caregivers and entrusted them, especially Nurse Donna and the resident hair stylist. Again, I was kept fully informed as to any changes or needs that may have arisen. I firmly believe the staff is the reason for her timely recovery. My sister had all her meals served either in the dining room or in her room and access to plenty of snacks, which she loved. Her meds were administered correctly, her laundry was done regularly, and she was kept clean and content. There were lots of activities for the residents, but her immediate focus was on physical rehabilitation. My sister was there for about six months before being transferred to a long-term assisted living facility. Even after my sister’s departure from Harborview Decatur, Ms. Wilcher made herself available to ensure my sister’s smooth transition to her new home. I can’t speak positively enough about the gracious care and respect my sister, and I received. It is something I will be forever thankful for. I highly recommend Harborview Decatur and their entire team.