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Jennifer Parr

To say that the quality of care is a zero is an understatement. My father was supposed to be in the rehabilitation part of FHH. After being there for 5 days they refused to even get him out of the bed. His room was horrible. We continued to have confrontation with the workers there who honestly do not care about their patients at all it’s a very sad place. I can’t say this enough please do not use this for your loved ones. The staff told us that there was not a head nurse on duty, doctors are not on duty on the weekends, nor is physical therapy

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Hannah Strother

We have had a horrible experience. My mother went her for physical rehab after being in the hospital for a few days - within a couple days, she broke a rib. The staff treated her horribly when she voiced concerns. They treated her like she was incompetent instead of injured. A nurse left her on the toilet because she “was eating,” even though my mom just needed to get back to her bed. The walls in her room had holes in them and the accommodations were awful. I do not recommend anyone to Florence Hand Home.

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Anthony Murphy

My mom was at Florence Hand for approximately 5 months. We had a couple of issues however leadership handled them. We actually met with leadership several times on mom’s plan of treatment and our issues/concerns. Overall the facility and staff services were good. Mom was bedridden for approximately 2 months and she had no bed sores. Plus the nursing worked with hospice very well. The staff was caring and loving with mom and our family members. Some of the staff attended mom’s visitation and funeral. The business office experienced a high turnover (at least 4 times) in the 5 months. Plus the facility was going thru a change of ownership. I have a couple suggestions: employees should not utilize the visitor parking lot right outside the main entrance. It is for family and visitors. Reduce the patient to nurse/CNA ration (I think it was 15 patients to 1 nurse) to provide better/quicker response times. Less turnover in the business office, the process and paperwork is stressful enough.

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Dennis Kasey

I would not recommend anyone to take a family member to Florence Hand Home, unless the need nothing but a cold meal and can do everything on their own. Not a place for medical care of any kind. When my wife was having trouble breathing, the only thing the so called nurse offered to give her was a pain pill! Unbelievable! The place is so out dated and very few personnel who know what they're doing!

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Vickie Royal

***update. Tried several more times today and this evening and could not get in touch with a nurse to check on my mom. So much for having trust in this place to care for her. Very disappointed. Nurses are not helpful, have tried for 3 hours to speak to someone with no luck.