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Jimmy Havior

I came to the ER for pain relief for my jaw. I’ve sat in the waiting room for over 2 hours and and have watched others that have come in after me, leave before me. It’s honestly unacceptable medical care.

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Lori

I was supposed to have a colonoscopy today and somehow I did not get on the schedule. However, the staff worked quickly to make it happen. If I had not been so tired I might recall more names of the amazing staff that helped me today. Supervisors, please see who was working the check in desk out front and the number 3 check in through the door. (They were great!). Several nurses came in for various reasons and were very kind and helpful. They were completely understanding of the mishap that made it where I was not on the schedule and were willing to work me in. I completely understood that mistakes happen because I do plenty myself and I think all of the staff involved with Dr. Ebanks’ offices both in Milledgeville and Macon are excellent. It was such a pleasure to meet Dr. Ebanks and he was a delight. The rest of the staff that took care of me were also helpful and professional. When I woke up in recovery, Taylor was there to make sure I was OK and wheeled me to the car to see me home safely. Thank you for a good experience at Atrium Health Baldwin.

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Phillip Clayton

Terrible patient service. I called concerning a rash that broke out on my arm due to the sodium chloride IV. A nurse named April was rude and disrespectful because I was concerned if this rash was result of Atrium medical error. Do no recommend especially retired military and veterans

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Hanna Johns

If I could give y’all No stars I would! Let me start from the beginning when you walk in the door the lady is at the front and asks you “what’s wrong wit you” and you have to tell the front counter lady what is wrong with you in front of the whole er! Then you go to the back the nurse man was really nice gave me a blanket! Because the lobby is freezing! Then you get called to the back they were going to put me in a bed and then another nurse took the bed and I sat in the hallway. Next to an inmate in another guy I know all their history and what is wrong with them. And the questions that they were being asked was Embarrassing to be just talking about that in the hallway! Then they get to me and Want to discuss my medical history which I am not comfortable doing sitting next to an inmate And another man absolutely ridiculous! They pull me into another To discuss my medical history! After sitting there for another 45 minutes after being there almost 4 and they only thing they did was an xray! I left. You really need to get this under control the nurse was completely understanding about me not wanting to Discuss my female anatomy In the middle of the hallway but the fact that she even thought that was OK at first Was a little ridiculous! I would highly recommend that if you Hospital it is your last resort! There are better hospitals you may have to drive a little farther but the fact that your privacy is not a priority in this hospital is Ridiculous

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Laura Melton

Hospital experience was top notch! Billing is where the nightmare began. My insurance paid and I paid my patient responsibility but the billing department is going after me for balance billing even though they are an approved hospital with insurance. The billing department will not listen to you or work with you they just want the money. Very sad will not be going back to this hospital or paying them money that is not owed.