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Nick Mann

I can't leave a zero star review. I don't understand how this place hasn't been shut down. They did not have have basic supplies to do basic patient care. My mom was here not 48 hours before their neglect put her back in the er. And almost half a week later im told i need to fill out paper work about being admited there. This paperwork asks about the value of my assets and property. The audacity.

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Barry Griffin

Our family's experience with PruittHealth - Laurel Park was nothing short of a nightmare. After our mother was discharged from Piedmont Henry Hospital following a hip fracture, we chose this facility for its proximity to our homes. Despite our family being present 90% of the time oversee her care, the level of neglect we witnessed was staggering. The communication at his faulty is no-existent. From Dr. Patel down to the support staff, we found a complete lack of responsiveness to our mother's needs. Administrative follow-up was zero; simple requests from information or assistance routinely took 2-3 days to be addressed. Out of the two weeks she spent there, only two nurses- Brenda and Sandra- showed any genuine compassion or professionalism. Aside for them, the facility felt indifferent to patient well-being. I would strongly urge any family to reconsider before placing a loved one in this center. I would rather die on a cold lonely street in Atlanta vs being placed in this facility.

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Morgan Oden

If we could give this place ZERO stars I would. DO NOT SEND YOUR LOVED ONES HERE! My MIL had multiple emergency situations and diagnosis and we needed somewhere close by her other doctors. First time my husband went in there during her admitting one of the nurses comes into ear shot YELLING on a personal call about how many patients she has had and how "needy" they are. . . Be for real! After the first night my husband visited her only to discover that her left arm was COVERED in bruises and IV insertion attempt bruises! Livid doesn't begin to cover the emotions he was going through. When he brought it up they tried to play it off as diffective hoyer lift operation, as if me *his wife* doesn't work in freaking home healthcare and I operate them regularly. Anyway, the next day her other arm is covered in similar bruising with no explanation. Eventually, the facility and doctors explained her diagnosis involved a lot of water retentionaking it difficult to find veins explaining some bruising. There is so much necessity for bedside manner and humanity in this place it's sad and disheartening.

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Cheryl Chew-Render

Avoid putting you loved ones in this facility! Had it not been for the physical therapy department, I would rate Laurel Park with a zero. My mother was there for less than three weeks and was discharged with bed sores that caused her pain. In less than a week when I went to take her home and got her dressed for church, I noticed the onset of bedsores. Her diaper was also extremely soaked. I was encouraged to complete a grievance form, and no one ever reached out to me. I also left a message with the administrator, and still no response. An email was also sent to the corporate office in Norcross...nothing! When my mother was discharged, there was no meeting, no instructions, just a bag with her meds, and an oxygen tank with no instructions. Once home, I looked through the bag of her meds and discovered that two of the dosages were incorrect, and one medication should not been given to her. This could have been remedied if the nurses would have reviewed her meds with me. I will never recommend Laurel Park under any circumstances!

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Britni Wade

This Facility is absolutely the worst. They have no concern for your loved ones, a lack of customer service and a true lack of healthcare knowledge. The only great person who works with this company is Ron Ryan and Sandra. They need to go somewhere else because they are too good for this location. Everyone else needs to be fired. Several times I came into this facility, while at my Grandmothers room, I came out to speak with the nurses, and they just let me stand there without a lack of acknowledgement or anything, and just kept up their conversations amongst themselves. Never a excuse me Ma'am, one moment, we will be right with you, no nothing! They truly don't supervise who comes in an out of the facility. If someone were to come and leave who is not supposed to be there, there's no security to check in with. No matter what medicines are supposed to be administered, good luck, as your loved ones may not receive them all. They advised me one time that the facility ran out of some medicine that was to be administered. Wow! The craziest thing is that when your loved one has to wear a pull up or diaper, any wet, urinated or stained clothes gets shoved in the drawer in the room, not cleaned and left for days. My grandmother went in with 9 outfits only to be left with 1 pair of pants, 2 socks, and 1 top that she currently had on and the rest of the urinated clothes were stuffed in the drawer. Opening the drawer was just horrible to be hit with that smell of urinated clothes that have been sitting for days. I would truly advise that if you want your loved ones cared for and to live longer, you would seek another rehabilitation facility.