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Rainbow Warrior

I am had an asthma attack at Kileaua Volcano on 11/08/2025 Hawaii Fire Department out of the Volcano Fire Department showed up and I was code 3 45 minutes to rapid response with asthma exacerbations...RN Rachel was my rapid response RN.She took me to SPU floor where I was cared for with definitely my top 3 hospitaluzations...BSN RN Skylar, Karina, Karin, Chari, Justin, Nikki, Hannah (the student) CNA's Marilyn Monroe, Mariaia, Dalia...I had 3 major asthma exacerbations from the 9th-11th of November 2025. Everyone has so much compassion, integrity, great sense of humor, hard working...I really appreciate all the laughs on my healing journey from the sepsis I got and the asthma exacerbations...I got discharged on the 12th to HOPEservices Respite Medical Facility...Everyone deserves a daisy award and Sunshine Awards... You come to work 12 hours to help save lives and make people time as comfortable as you legally can...My roommate in 226 B...Robin was awesome too.

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Victor Medina

I visited this hospital in march.I live in canada. i fell on some lava rock and kneaded my knee cleaned out. Paid my hospital bill and continued on several months later. I get calls and emails that I owe them. Another $2000 American I had no stitches, and it was just debriment of the cuts/scrapes. $600US was steep but not bad... but $2500 to $2600us Level 3. That's just Robbing people. I feel for those who do not have insurance. STAFF was super nice.

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안혜경

Aloha!! This is the family of a patient who suddenly fell out while snorkeling at Richardson Beach around 12:00 on October 7 and fell into the water for about 15 minutes, cpred by the beach rescue team, came to the hospital on an ambulance, stayed at er for 12 hours, and regained consciousness after 12 hours of treatment at icu. The hospital's system was also the best, and so many people sincerely helped us, Doctor Alexia McIntyre, Er nurse Kat, and Maddie, Henry who helped interpret Korean, Cindy, who helped with various administrative procedures (hotel reservations, flight changes) during the hectic process, Sheila, who was in charge of hospital expenses, a male nurse from Singapore who helped our father recover pleasantly at icu, and a tall female nurse who helped and smiled us a lot. I felt humanity and hope for the kind people who went beyond kindness. We must have had difficulty communicating because we are foreigners who are not good at English, but thank you so much for helping us as if it were our job. Thanks to this, my family will cherish a second life with my father. The Hilo Benaof Medical Center is the best hospital, and the teachers working in it were even more brilliant and beautiful people. I would like to express my feelings and gratitude so much that it is difficult to express in words. Mahalo~

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Blessed gal 808

I want to begin by saying Hilo Medical Center has amazing staff, and I have had excellent care in the past. But my May 18 Imaging experience was unsafe, alarming, and caused lasting harm. This was a non-emergency visit while on an EKG. I clearly said I did not want imaging, but Nurse Practitioner Paige Lovette and the nurses were excellent. In front of my husband, Paige reassured me: “I promise, one really tiny, small-dose picture, a single image, just to make sure you’re okay and safe.” I agreed. Instead, the technologist, Matthew (a travel tech from Texas, ponytail and glasses), behaved unstably and dangerously. He: • Pressed the X-ray beam against my chest • Ignored repeated safety questions, refused eye contact, raised an eyebrow, ducked behind the machine, and said “yup” • Took multiple stacked exposures at high settings without warning, permission, repositioning, or protective measures • Disregarded NP orders, patient rights, and safety protocol I immediately felt burning in my chest, throat, neck, arms, and back, and now — 5 months later — I still suffer from sun/photo sensitivity, visible burns, and pain, requiring repeated doctor visits. The Imaging Manager promised to get me all original complete full requested documents a physicist and radiologist would review everything and contact me, but this never happened. My requests for DICOM files, audit trails, and documentation were ignored. The “investigation” was closed with denial, no explanation, and no accountability. The Patient Advocate stopped helping once I mentioned legal advice and even withheld the tech’s license ID. This was not an accident — it was reckless overexposure by an unstable technologist, with no accountability from HMC management. Patients deserve safety and transparency, not injury and dismissal. Please becareful this tech still has access to vulnerable patients and equipment and is dangerous with no accountability for his gross actions.

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Deborah Warren

Very professional, efficient and welcoming! From beginning to end ER experience (5 hours) although painful was a great relief and comforting to know about my overall condition! Dr. Erin McDonough and all the staff were wonderful! Mahalo nui loa!