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Susan Nelson

My husband has been patient at New Summit for several weeks. His condition is complicated with several necrotic wounds and generalized weaknesses. The wound nurses Zaneta and Agatha have provided excellent and compassionate care daily. They are the best. The nursing staff and CNAs are very attentive, in particular Sandra is the best. His therapists, the two Jessicas are outstandingly patient and attentive Ron and Susan Nelson

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Teri B

I’m writing to let others know what a wonderful place New Summit is. Since our mom’s been here-she has felt at ease, comfortable, & most of all at home. She looks forward to seeing all her nurses, cna’s, & physical therapists every day. Special shoutouts to Nurse Jenny & cna’s Bessie, Madgie, Monica, & Christina. Everyone from day one has been nothing but kind & helpful. Staff is not afraid to look you in the eye, smile & say hi. What a breath of fresh air it is to have a facility that stands behind everything they do!

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Gina B.

I'm compelled to write this review now that our mom's been at New Summit for long-term care for over a year now. The staff from the front desk to housekeeping to food service to maintenance to PT/OT, to CNAs, nurses and all the way up to administration are second to none. There’s a sense of community here. In any industry, setting the tone and culture starts at the top and trickles down to staff/departments and so far, they seem to have gotten it right and are always striving to improve. From the leadership team to staff, it's clear that they truly care about their residents and families; it shows in their interactions throughout the day, how they take the time to stop and actually talk to them, or at the very least acknowledge them when passing by. It's also apparent that admin appreciates and respects staff, as most staff truly seem happy in their positions; it shows in their smiles, friendliness, kindness, caring and eagerness to help. Of course, there are occasional bumps in the road, but we've found admin staff to be extremely responsive and approachable; they want to know when there's a problem so they can fix/address it immediately. They don't just talk, they actually walk the talk. I especially want to give a special shoutout to a couple people who have been there since the beginning when mom was admitted. Nurse Jenny -- there's no one like her; she's truly a gem. This industry needs 100 more like her! She's kind, truly caring, compassionate, always cheerful and smiling, extremely hardworking, and always goes above and beyond. Then there's PT Ella -- a bright light, always smiling, positive, a sense of humor, kind, caring, truly loves what she does and it shows every day. As in all industries, of course there are people who just do their job and nothing more, then there are those who go above and beyond -- that's what you'll mostly find here. Shoutouts to the various staff in all departments who take care of mom or have taken care of her in so many ways (impossible to name them all here), especially the hardworking CNAs and nurses...you know who you are and how much we appreciate you!

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Melissa Gilland

I love this place and the people who run it. I own a preschool in Arlington Heights and have been bringing my students here for the last five years. We come here for trick-or-treating, Christmas caroling, and Valentine’s Day. The staff have such a high commitment of fostering our intergenerational relationship. I’ve seen firsthand how they care for their patients and they are always kind and appreciative when we are there. I’m so thankful that they continue to invite us back. My students love coming here.

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Allison Riley

My aunt was recently placed at this rehab facility and we could not be more pleased with the experience. From the very beginning, Kelly, the admissions director, was on point—kind, helpful, and incredibly supportive through the process. The facility itself is clean and welcoming, and it’s clear that the leadership team truly cares about the residents and their families. The level of compassion and professionalism here is top notch. We feel very fortunate to have found such a wonderful place for my aunt’s care. Highly recommend!!!