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Kelley Hoernis

Horrible place, my father died from pressure wounds on his heels. Nobody would ever answer the phone.

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Sheila Johnson

If I could give a grade of -0 or F-, I would. It has taken 7 months to give this review because of the devastation and the process of looking for legal counsel. I have 2 years so still in pursuit. If anyone has a willing attorney, please let me know. (Stay Sept - Dec 2024) My Mother died after only being in this facility for 3 months. I witnessed a nurse scrolling her phone at the nurse station and an aid dancing in the hallway. I asked for a few napkins and was given 2 off a plate from the return tray. I had to restate, a 'clean' napkin. My Mom died with a stage 4 bed soar...could that be from sitting in urine??? I have pictures!!!! When hospice came and evaluated her, said she was soaking in urine. I had to say something about calling hospice. They never mentioned because they didn't care. In the final stages, my Mom no longer had vital signs. I asked what was going on. With no passion at all, this ignorant nurse just yelled at me that she was dead. If I wasn't so upset and just wanted my mother to be at peace, that would have ended differently. Administration is just as bad. I got into it with the so called nursing manager. Him and the DON both saying different things while looking at the same screen regarding medication distribution. They had the nerve to send me a balance bill when social security doesn't pay the month of death. My mother is not the 1st patient to die there, I am sure, so they should know the process. Based on this poor care, social security or family should get a refund for her complete stay. I am only mentioning major issues but there are so many more. Please do not bring your love ones here unless you have someone in place to be there to monitor daily. Everyone that I dealt with should be fired. I have a Masters degree but they thought I was someone off the street. This is inhumane treatment on multiple levels. This complaint will be copied and distributed to multiple locations. Note...whoever left that emoji is probably from the facility which shows how much they care

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Mark Holcomb

My grandmother is here, complaining about how bad she gets treated in the evenings. I called. No answer from receptionist or the nurse staff 4 different times. When I finally got through and asked for the name of my grandmother's caregiver overnight, they hung up. When I called back and asked for a supervisors number, they said they did not have one. All the members of staff were rude, cussed at me, refused to give names or licensing titles such as LPN or RN, nothing invasive, and when I got on the phone with the nurse supervisor he was extremely rude, cussing and yelling and called the police on me for trying to figure out who was in charge of my grandmother's care and why she was complaining of mistreatment. The police called me saying I could not call and ask the staff about my grandmother anynore or it would be harrassment, considering the staff called the police and lied saying I called 50+ times in 1 hour I have never know a care facility to ever say or do such things, and my mother and wife are nurses that work in the field.. I would never ever recommend this place to anyone. You will never know what's happening with your loved one and the staff is extremely rude and unprofessional, hence calling the police when I wanted to talk to a supervisor about my grandmother's care and her complaints. Do not choose this facility for your loved one!!!

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Vicki Kirtlink

Don’t waste your time on this place. On 613/24 I called 4 times, receptionist never answered the phone. Admissions phone box was full. Called 6/14/24, called again. Receptionist finally answered the phone and transferred me to admissions. After being on hold for 14 minutes, THEY disconnected the call. Just called back and got a recording that the call could not be completed. If this a the case, I wouldn’t put my family member in there. If they handle calls this way, how do you think your family member would be treated.

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A L

Updated-Would not send anyone here. Got a reply for my complaint from IDPH. 9 pages of investigation notes. Final note: VALID complaint of "Improper Nursing Care" My father was transferred to this facility from Belleville Memorial Hospital. After the first night, his CPAP was either dropped or something was dropped on it, breaking the screen. Notifications were made to the RN and CNA, immediately and then passed to “The Administrator.” We were assured that the facility would have a replacement for him to use that night. When we went to the facility the next day, guess what? No CPAP, so my father had a miserable and sleepless night. Finally, around 3pm the following day, the facility found a CPAP. The facility is in a generally “run down” condition, with exposed wood frames in the hallway, peeling paint and unpainted patched walls. The bed rails fall freely when lowered, rather than locking into another position. They are severely understaffed. The young man that shared a room with my father needed a nurse, however due to his condition, he could not activate his call button. I caught up to the CNA in the hallway and let him know. When my family left 75 minutes later, no one had come in to address the young man’s needs. Upon transferring my father to a new facility, it was found he had an infection, due in part to inattention on the part of the staff of the facility. Both the gaining facility and EMS transport crew commented about this situation. The individual CNA and RN on his wing were awesome and I told the Administrator so, however the facility and admin are horrible. To be totally honest, most dog kennels smell better than this facility.