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Lori Nevener

The food is cold, because it comes from somewhere in the building, by the time it gets to the rooms it is cold, most of it is undesirable, the people in the dining room get fed first, why can't they have someone taking it down the hall to the other patients, too???? I see a lot of phone usage and sitting during the evening shift, unless it is their break, they should NEVER be sitting. I don't sit and use my phone when it's not my break at work. YOU ARE UNDERSTAFFED

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Michaela doesn’t just care for my dad—she cared for our whole family. She went out of her way to call me to chat with Dad ( I’m in Denver) and I’ll never forget her compassion. We are truly lucky to have her.

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Cory Barber

I’d like to take a minute to share our experience here. My grandfather was in this facility for about 4-5 months. He was the smartest, strongest, kindest, most loving and forgiving human being I ever knew. By all means and definitions, a saint. He had rapid onset dementia resulting from being rear ended at 55mph at a red light. He could barely walk and his muscles became too weak to get up or move by himself or even talk. During his stay here, we never left him alone, ever, we always had at least one member of our family stay with him in his room day and night, 24/7 and advocated for him the best we could. He would become scared at night and we loved him too much to ever stand the thought of him being alone. Especially here. We only chose St. Paul’s because it is SOMEHOW the highest rated senior care home in this area and the only one that allows a family member to stay with their loved one over night. And they have a good P&O therapy department. But I want to tell you about the nurses and aids that oversaw the north side of the first floor. The OVERWHELMING MAJORITY are Ill-trained, compassionless, lazy, and rude. Most are kind at face value, but nasty behind the scenes. Don’t get me wrong, there were a select few that are truly kind, in for the right reasons, and worked hard. But the rest more than ruin it. Countless times they would take hours to come help him in the restroom and hours to provide essential medications acting like it was the end of the world that I asked for help meanwhile standing around on phones or gossiping and complaining. Then they’d leave poop stained rags on the floor. Barely clean him. And touch door knobs and buttons with the same gloves. “Glad I’m not a nurse” one said as I asked for his pain meds that were due 4 hours ago. I get that it’s a tough job, I understand that whole heartedly. But there are certain career fields that require a certain mindset, I’d say health care is high on that list. I along with the rest of each family member that stayed with him, always treated everyone there with kindness, respect, and compassion. We made sure of that. We were always very gentle in our approach to anyone in requesting anything like services, check ups, medications or general help with something. And then come to find out they were talking behind our backs saying how we need to stop telling them what to do and leave them alone so they can continue to talk, gossip, be on phones, x, y, & z. Meanwhile I also hear other patients literally screaming for help. Also had the audacity to call my grandmother derogatory names behind her back when they didn’t know we could hear. Unbelievable. We were never anything but kind to these people. Paul, my grandfather, even through his illness also remained so kind and loving with everyone. And never once got angry or frustrated. He was so patient. They should not allow these ill-trained and ill-equipped people to attempt delicate procedures such as Foley catheter replacements for example. One nurse couldn’t do it right, became frustrated, and FORCEFULLY pulled it out and PUSHED it back in FIVE times. FIVE. He then started urinating dark solid red blood filling his entire catheter bag to the brim multiple times throughout the next couple days, getting more and more lethargic. They kept saying “oh this much blood is normal for a UTI”. We thought oh no it’s not. We finally were able to get him to the hospital via ambulance only to find out that she literally STABBED a HOLE in his urethra. They stabbed him. And they had zero remorse after, they didn’t care or ever even apologize. The hospital called them to inform on what happened to which she replied “Nah uh I didn’t do nothing wrong” and hung up. Disgusting. Absolutely despicable. This barely scratches the surface of what we experienced. God only knows what they do when no one is looking. I say this with a heavy heart. But I believe that St Paul’s helped shorten his lifespan significantly. Not help it. Also had an item stolen out of our room too. Payed 8 thousand dollars a month for this. For what?

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Don Fizer

The residents are friendly and the staff are professional and helpful. I would consider the independent living senior community apartments as luxury apartments. The staff makes it easy to move in and to get settled to a new life experience. The food and service is excellent. There are many activities each week to enjoy and keep all residents engaged. Excellent therapy sessions on a weekly basis to keep our bodies mobile. If you’re ready for independent living…this is the place for you. See you soon.

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Tayler B. Finneran

My grandmother stays in the skilled nursing facility here. Each time I see her, she is clean, groomed appropriately, and in a good mood. Her room is kept tidy and clean. Despite being unable to move, my grandmother has never had any bed sores during her multi-year stay. The facility overall is newer, clean, and does not have a bad smell that can be present at some other facilities. My grandmother seems to enjoy the staff and I have always had good interactions with the people working there. This is a great place to trust with you loved one's care.