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Christine Sobers

My dad had a stroke and it affected his left side so he needed to go for rehab to learn how to do everything with right hand since he was left handed. Well after he got transferred there i went there and everyone seemed nice and polite. After a week of going you get to see the real people and how they work. It took them forever to come in and change him. But when they did come in they had an attitude cause they had to change him. They took him to rehab 2 times otherwise he laid in his bed all day and night. He had a roommate who couldn't walk. I never seen anyone come in and change him or get him out of bed. The room smelled so bad. Remind you i was there everyday for 4 to 5 hours. I felt so bad for the guy and my dad. My dad wanted to go home cause he said I can lay in bed at home. So he told the nurse he was going home Well she went and got the big boss of the place and he told my dad your never leaving here. Well I can in the next day and my dad was crying i asked him what was wrong and he told me. Right there i called my husband and told him I need you and your brother up here tomorrow at 10 cause I'm taking my dad out of here. Well since he was leaving without dr approval they told my dad they will not help him get dressed or out to the car. We couldn't even use their wheelchair so I brought one. I would never let anyone that I know go there. Their there for a paycheck.

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Miss ChaCha

The folks that work there are very nice but the facility is woefully understaffed and they don’t seem to have a lot of CNA‘s who have had the training in how to care for people with dementia and their related diseases and this is critical to their dementia patients’ care. A quiet, peaceful environment is vital for their capacity to feel safe and comfortable. Add to this the photos they featured here on Google are not reflective of the actual facility. The downstairs is fair, but the upstairs is very neglected. Sinks coming off of walls rips in the drywall, Stark lighting, questionable electrical connections, windows that have not been cleaned in ages. Sadly these old souls can be seen lying with their heads on old beaten up, wobbly, cold tables, not even a pillow is offered for smallest addition of comfort. It’s heartbreaking to see people at the end of their life’s journey having such inadequate surroundings. To be clear I do not blame the staff, but I will blame the owners of the facility and their abject inability to correct the clear in adequacies, which makes it appear. they do not have this facility for any measure of compassion only for profit. I only see the best available care from the staff. There is so much going on all the time and people with dementia and its related illnesses require a lot of attention and patience in their care. Care is unique for these patients because they cannot advocate for themselves due to their illness. Nor can they clearly relate their situations to their loved ones. I have replied to surveys on company’s digital check-in device which has since been mysteriously out order. It stands to reason they may have been getting unwanted feedback. Pleasant and comfortable environments have well researched data that supports calming behaviors dementia patients and as a result provides better engagement with nursing staff. Costs for improvements are minimal when you compare staff retention as a result of peaceful and nurturing atmosphere.

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Mia Conkling

This place is horrible, the staff is rude and just plain mean. They don't care about residents all they see is a check its pathetic. Those jerks treated my mother like trash. She was never bathed, losing weight rapidly and they did nothing. Then don't get me started on the bruises every other week it was a new one and they claimed she kept falling, bs if you ask me. This place needs to be shut down asap!!!!

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Dianna Sterbenz

This place is very nice. They care about the residents well being and is very clean. My mom loves it!

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Miguel Goyathle Dominguez

Since I have new experience with Northwoods Symphony. I find that when I walked in, it was really pleasant and well lit. All the windows were open. All the doors were open, and everybody was hustling and bustling and it seems really patient and in so that even the residence were quiet. At or about 11am lunch being served seemingly a pleasant atmosphere. Music 60’s, in the background. I communicated with the residents and staff. All was pleasant. My brother is a resident and is content, I many positive changes both in him and his care.